Two Rivers Medical Centre

Excellent service... Georgia and Rosa were very helpful when I was calling about helping a family member. They went above and beyond to help me get things sorted out and to get the information needed to start resolving the issues. I have been very happy with my interactions with this medical center.

Tried to rearrange an appt that the surgery had made as it wasn't convenient. Waited on phone for over 15 mins. Gave up and went in person to speak to receptionist. She was abrupt and cut me off mid sentence. Poor customer service skills. Training definitely requited.

Had an appt with Dr Phil Smith #two rivers medical centre yesterday for one of my family member
Very efficient and excellent service
Diagnosis and prescription done in 15 minutes …
Very efficient service and person centred approach
100% patient satisfaction
Thank you

I have been registered at this practice since 2020 . I have always found the staff to be helpful, the building is very welcoming and spacious. We recently experienced a health incident on the premises where the attention given was exceptional. Although it is difficult to get appointments these days anywhere I have always been listened to and feel my husband and I have received the appropriate response. Thank you staff .

My mum had two appointments at the surgery as she had extreme pain in her hip and swelling. One appointment with a doctor and one with a nurse over a period of two weeks. At no point during those appointments did either of them ask to actually look at my mum’s hip. On Monday she was in so much pain I took her up A and E. She has sepsis and is now fighting for her life. They are completely negligent and I will be taking this further. AVOID THIS SURGERY

A fantastic surgery all round, would recommend to anyone. I've been very happy with the service I've received here, every staff member has been helpful, polite and informative. The premises is bright, clean and spacious with lots of places to sit. There is also plenty of parking available too.
The doctors/nurses/midwives are all lovely and professional, I've never felt rushed during any of my appointments. I've always been able to get through on the phone to make appointments when needed (although I might need to wait on hold to get through for a few mins, it's never for long, plus it's to be expected.) I will continue to bring my family here.

Great GP. I've never had a problem being able to speak to a doctor. I've had urgent prescription requests which have always been dealt with quickly. Like every GP I've ever been to, there are always issues here and there with overworked staff, but on the whole they offer excellent care.

Staff are good once there but trying to get an appointment in the first place is a mission. Phoned at 8am as soon as phones open to try and get an appointment for my baby, and nearly an hour later no one has answered the phone