Pencester Surgery

If I could give minus stars I would!! The most appealing surgery EVER. Was on the phone for over 1hr 30min whilst I started off at number 2! No call backs and no care regarding patient. The surgery needs to be looked into as it is absolutely disgusting regarding service and patient care! So unprofessional and lack of concern.

There is no care in this Health Care Practice. Receptionists are nice, but that's about it. Most of the GP are rude, obnoxious even, they don't listen, they can't be bothered to check system for medical history, they make gaslighting and humiliating comments, they're argumentative for no reason, show no compassion nor empathy. They diagnose patients with clinical depression like there is no tomorrow, or like there would be commission to cash up. My physical health deteriorated significantly within last year, but they still adamantly repeat "paracetamol is your best friend". I'm on ketoprofen, daily, I buy it online, chronic pain become too severe.. I'm not singled out in this treatment, all my neighbour have similar issues with Pencester Surgery.

Terrible neglected 2 weeks I waited for a call back nothing not a thing can't deal with children fob them to Buckland hospital they clearly not qualified in any aspect of medical treatment useless so for mothers with small children find another gp this establishment might as well close down or let professionals take over to achieve the definition on a doctors surgery

If i could give no stars, I would. I have been calling for a week for an appointment for my 2 years old, it's always fully booked somehow. I call them from 8am in the morning, but call wait is always full. Once I get to the receptionist in the afternoon, there's no vacancy left. Totally frustrating.

If not got through to surgery by 9.30am via phone no appointments left. No doctors at the surgery. I drive down to surgery poorly at 9.30am following day, no appointments available suggested I ring at 8am next day, which I did but to no avail. Next day I drive down to surgery for 8am, no GP's in surgery offered nurse. Whilst sitting in waiting room waiting for nurse, out of curiosity I phoned the surgery where I was informed the queue call was full. In the 20 mins waiting for my appointment with the nurse the receptionist had not answered the phone at all. I was also advised later to use e-consult where nobody responds to this either having spent a considerable amount of time answering the many questions online and still no one responded.
If you are feeling unwell before these processes you will certainly feel more unwell after.

My Seriously ill son is supposed to be looked after by this practice, but they look after nobody but themselves. Even getting results of tests is impossible, often leading to more serious problems. They are the rudest and least professional practice I've ever known. Its time they were shut down by the CQC.

Just terrible service, last three times to get appointment, needed up just calling 111. Just tried to call them at 8 when they open, to get the closed surgery auto response. Then after 31 minutes of trying to call can’t even get in the queue as just keeps saying queue is full and ends the call

Been so poorly waited until bang on opening time , 8am. I get position 4 in the que , to be told that I need to go to the hospital. Like sure , after waiting up all night why didn't I just think of that ... Idiots