Dérive
459 London Rd, Isleworth TW7 4BX, United Kingdom
4.5
124 reviews
8 comments
FMG7+24 Isleworth, United Kingdom
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Monday: 6–18
Tuesday: 6–18
Wedneasday: 6–18
Thursday: 6–18
Friday: 6–18
Saturday: 9–18
Sunday: 9–18
Tuesday: 6–18
Wedneasday: 6–18
Thursday: 6–18
Friday: 6–18
Saturday: 9–18
Sunday: 9–18
They took our order and it took 14 minutes for two lattes to arrive and when she put the coffee down, she did so rather forcefully. I chose to ignore it but as we waited a further 10 minutes (about 25-30 mins in total) for our two simple breakfasts, other customers around kept experiencing issues with their orders. Wrong drinks, wrong food orders – everything. I kept my fingers crossed and when our food came out almost 30 minutes later, we too had the wrong order. I didn’t have fried eggs, I got given scrambled. When I told her it was wrong she said “….right?” with such attitude!
I asked her for the correct eggs and she took the plate away, came back within seconds and said “Well you may as well just eat that and we’ll bring the right eggs separately otherwise they’ll be cold.” They then took 12 minutes to bring out a singular fried egg by which point I had already eaten all my breakfast.
The food wasn’t great, the services was the worst in years I’ve experienced and most of all they were relatively empty.
As I was getting up to leave, one customer tried ordering 4 different things and the server, each time said “Yeah, I don’t know how to make that. Can you choose something else?”
Another customer wasn’t able to get his £4 in change when buying a coffee because they simply didn’t have change in the till so they had the manager who was cooking, leave the place in charge of two girls that were completely new not having any idea what they were doing.
Their attitude was extremely wrong but the biggest take away is how bad the management was to put these two clueless servers who clearly had no training.
Please, don’t bother going here. It was embarrassing.
PS: So much Halloumi is not needed in breakfasts :-) replace with spinach or more mushrooms.
We came for a brunch and had the breakfast tacos and French toast they were delivered to our table service and both dishes were fantastic as was the coffee.
This place has everything you need, attentive staff, quick food service and great value for money.
We’ll definitely be back.
Today I went in, and wanted to give a shout out to Layla, who made me a great coffee plus is also a lovely person.
The service I received was exemplary, in a particular from a young chap. Probably the best service I’ve experienced in a cafe. I felt welcomed and at ease the whole time. The products were great and well prepared. Ambiance and hygiene on point. No downsides.