Castle Lake Brewers Fayre

Went here as it was one of a few open for food after 6:00 on Sundays.
We were seated and waited for someone to take our food order - nothing. Went to the bar and was told the procedure.
Ordered food and drinks and had to pay. Desert is a different transaction.
The food was edible although the jacket potato was only slightly warm.
People on an adjacent table then suffered the same problem as us - expecting waitress service.
Left very disappointed.

My sister and I stopped in here today for dinner to celebrate my birthday. The pub was short staffed - which I understand can't be helped. But this did cause long ques to order food.

Very limited menu for alcoholic drinks, they also didnt seem to have alot of food in stock which was shocking given how quiet it was. My drink which consisted of raspberry vodka, prosecco and lemonade tasted like watered down soda water.

Despite the pub being almost empty at 5pm the food took a while to come out, starters and main came together.

I ordered a butternut squash curry. When the waitress brought this out I double checked to ensure I was the vegetarian one and she confirmed. Only to start eating it and realise it was a chicken tikka! I don't eat meat and have food intolerances. No apology from the waiter until much later. No manager or staff member came out to see if we was happy with our meal or to apologise for the mix up!

When my correct meal came out it was a luke warm, overcooked micro meal! Not worth the £10 spent on the dish!!

When I went to the toilet I was greeted to water gushing out of the ceiling. I didnt want to complain. I'm not a confrontational person. However my sister notified the manager of the wet floor and mix up with the food.

He was at least helpful and refunded that meal.

However shortly after leaving the pub I felt very ill! Which is absolutely due to the food served.

This isn't the only poor food and service I have recieved from this chain pub. I will not be visiting again.

Very disappointed.

Great play area for the kids, enclosed so we could relax knowing our son was safe and happy.

That's about where the positives end unfortunately. Food really is very poor. Service pretty terrible, piled up plates just sitting on the corner of the table waiting to be taken. Decor is tired, 2 cubicles in the ladies toilet, one missing a toilet seat and the other with a toilet seat about to fall off.

Definitely won't be returning unfortunately.

Went for the play area for my kids 2 and 4.
The kids section you can eat in to keep an eye on your kids, it is cool as there's air con. A smaller child section for the infants and the main section, not sure what age restriction is.
Food took an average time to arrive but it didn't seem busy.
Staff were nice and helped when I asked as it was my first trip.
There are a few game machines and a tv room for the kids.
Prices are fair and it cost just over £3 for my two in the play area.

Food was ‘okay’ and the atmosphere seemed crazy, I understand it was a Sunday but there seemed to be a need for more staff. The soft play was over ran with older kids who’d taken all the toys from the toddler area meaning we just walked away. For the carvery we stood for 10-15 minutes waiting for someone to come and cut of our meat. Multiple staff walked by or watched 3 of us waiting with no indication of anyone coming. A child was sick on the floor by us and blue roll was put over it but nobody cleared it away which means it sat there until we left (about 30-40 minutes). There was a lovely lady trying to sort everything and a lovely waiter but the place needs more staff- it’s not fair on them.

Very long wait times food okay with undercooked egg. Desert was better but still not worth while as the completely forgot about it. And left me sitting there for half an hour. Tables sticky no hand sanitiser. Reduced menu.

Mariano and his staff are simply fantastic.
My family and I had Sunday lunch at Castle Lake, it was fantastic the food was beautiful, fresh and hot and the staff couldn't do enough for you. It was very clean and had a lovely atmosphere, Mariano was amazing and ran everything like clock work even though it was extremely busy everything was done quick and with a smile.

The play area for the little ones is amazing and once again very clean and had festive music playing.

I would highly recommend castle lake
And will be visiting Mariano and the Team very soon

breakfast is great, dinners are great. the customer service was mind-blowing it was that good. definitely returning here. highly recommend it to everyone of all ages. there is a play area as well for children to go in