Claire's
159 High Rd, London N22 6YQ, United Kingdom
3.9
77 reviews
8 comments
HVVR+JG London, United Kingdom
Location reporting
Claim this location
Monday: Close
Tuesday: 9–18
Wedneasday: 9–18
Thursday: 9–18
Friday: 9–18
Saturday: 9–18
Sunday: 11–17
Tuesday: 9–18
Wedneasday: 9–18
Thursday: 9–18
Friday: 9–18
Saturday: 9–18
Sunday: 11–17
They have child friendly items from bags to bracelets and has accessories.
The shop I'd very well stocked but very small and very buzy.
A bit expensive but we'll worth it as teenagers love their products.
Both the manager and sales assistant refused to give their names
I didn't realise until I left the store that you can check the voucher online,when I checked this,it clearly showed £20 credit. I contacted customer services who said they would look into this, they have confirmed I do have £20 credit on voucher. Now shouldn't the manger have known that I could have checked the voucher online. This clearly shows she has no knowledge on claire's policy,nor does she understand customer service. I get we all have bad days but this is beyond a joke. Maybe you can enrol her along with the other staff members unto a customer service training on how to deal with customers. Customer services has apologised but I've got 9 emails back and forth with different staff members explaining what will happen. There's no consistency. I first got told,I will be sent another voucher with the £20 plus £10 added for the inconvenience. Then I received a email saying to go back into store and use my original voucher and if it doesn't work, co tact customer service again,then I got a email saying they will send me £10 for my inconvenience. I personally don't want the vouchers anymore and would prefer a refund of my £20. It's only the birthday girl who had to go through this. Its totally not fair. Little girls love claire's, it takes one bad experience like this to stop a child wanting to go back. What a disgrace