KFC Accrington - Hyndburn Road

Food is pretty standard as far as KFC goes, but always find that, even when there's nothing in front of you in the drive through, you're left waiting longer than necessary.
Not the best KFC I've been to

Ordered in store today and after waiting 25 minutes I decided to politely ask how much longer, to which I was greeted with "it'll be longer" and the member of staff walking away. It would have been quicker to order via just eat as this branch clearly prioritises those orders. Advise anyone to not bother or go just down the road to the Blackburn branch. Poor.

Although I do love KFC I was quite disappointed with the waiting time of 45 mins. It was so busy. I did feel for the staff who seemed overwhelmed. The manager did give a sincere apology though. I was also a bit annoyed with the amount of delivery drivers (approx 10 people) waiting in the collection/delivery area as they made the waiting area uncomfortable due to the fact that they were standing in front of the kiosk area laughing and joking with one and another. I and other customers found it hard to get through them and had to ask them to politely move out of the way. I think that a designated area should be available for delivery drivers to sit and wait or a designated member available to take the orders to their car.

Ordered online, delivery was fine but then discovered 3 missing items. Rang multiple times, finally got through and told that they could "put this in the report book and can pick up next time we go", which is not at all helpful. I drive down to get them (we ordered because we did not want to drive down), no apology made when I went to pick them up, no manager to speak with for 10-15 minutes. Told them I would ring as I was not waiting as I needed to take the missing food back and hopefully eat some of my food which would have been cold... phoned them, nothing they can do. Paid for delivery and then petrol to get down.
Looking at reviews and the response I got looks like this is a common occurance. Obviously needs training

Some wait in rush hour drive through but is to be expected. Staff attitude was a little underrated. Food excellent and fresh

Really quick service because we were the only ones there. Got to the car and had the wrong order. Instead on 2 hot wings we got a chicken fillet. In stead of a popcorn chicken snack box we got small popcorn chicken and small chips. Same happened for the original chicken snack box.

Been twice over the festive period and both time items I ordered i was charged for were not in my take away was missing. Also ice-cream and crushers are rarely available.

I bought the 10 mini fillet bucket (special offer £4.99) and it was delicious. 10 large pieces, fresh, succulent and great value. Great service too, very polite and efficient.