KFC Borehamwood - Shenley Road

Extremely friendly and helpful staff. Very patient explaining how to use my KFC app! Although this is not my local KFC, I may just drive a little further and come to this one when I fancy a KFC next time.

I'd order Via JustEat... a simple process that thousands of us have used... however, when my order was out for delivery it all of a sudden got cancelled, I immediately called KFC to which I was told that the delivery driver seemed to have an aggressive outburst and decided to throw my food onto the floor in the restaurant.

The poor manager apologised to me and explained if I could come to the restaurant, he would remake my order for when I arrive.

He did exactly that, my food was hot and fresh and was just being put into boxes and bags for me. And the manager showed me photos that he took of when the JustEat driver had thrown the food literally everywhere inside the restaurant!

He even added some extras because i travelled to get my food. Really friendly staff and the manager is brilliant and handled the situation very professionally!

Highly recommend

The worst KFC or restaurant I have attended in the UK, surprised they even have a hygiene rating. You walk into the store to meet a dirty filthy table and the staff refuse to clean the table and tell you to “clean it yourself” that’s the first ick. The second ick is the sheer state and quality of their chicken and chips. Undercooked hard chips with burnt wings that have no meat on them. We gave them back to the workers for a replacement and they kissed their teeth at us. We were repulsed at this service, the next pieces of chicken they gave us were even worse so we packed our bags and left the food on the dirty table and left. Would give 0 stars if I could. Their service is a zero and terrible, their food will make you want to never eat KFC again. Untrustworthy restaurant, terrible service, too repulsive to take a picture of the food so left them to it. Do not go to KFC Borehamwood. Poor management of a restaurant.

Closes at 11pm but walked in at 10:46pm and couldn’t be served a zinger stacker because they were “about to close”… instead I got a “fillet stacker” instead of using the 14 minutes to cook up the right product. My partner managed to get her zinger stacker. The issue I have is that the fillets are dry but when you get a zinger stacker it’s nice… a fillet stacker is a hella dry zinger stacker. I mean it’s fast food.. fast enough to cook up 2 pieces of the right chicken in 10 mins. Just stick to your closing time and quit being lazy. It costs you reviews.

Also I finish work at 10pm - 11pm with an 8am start so never really have many places to eat when finished. Helps when you stay open until your listed time.

Staff miserable and no manners at all. Did not provide my dip, although saw it on the screen above the serving area, also had to ask for my drink. No apology at all and no interaction. Will be a long time before I visit again. Food okay.

Amazing I love it get it every once in a while.I live it the gravy is the best, chicken is juicy.Would move in if I could.

Worst KFC I have been too. Staff and service not very welcoming or interested in taking order properly.

I ordered chicken legs which were a bit salty
However, service is excellent 👍