KFC Dover - Market Square

Went to kfc for some takeaway
I though that it’s a fast moving place but guess I was wrong
No one has served us for more than 20min when we asked if anyone is serving,when we asked your polite Ryan just said that his colleague went to the back and didn’t come for a very long time.
Drivers came for their online orders and were being frustrated as he was being rude and on purpose slow. Even gave them an attitude while they were asking nicely about their order .
As per working with customers you should have train your employees how to work in a fast and forwarding place and how not to be rude even though working alone if it gets busy. Also prioritise orders. It is very rude especially when you have people waiting and kids being hungry & parents keep telling them that they have to wait as orders are being made. I myself work with customers and in fast forwarding place which is not easy but yet again I do keep professional as it does reflect on my manger and the business.
Thanks to Ryan we won’t be coming back again until you learn your manners and how to work fast in fast forwarding place.

Well, I got a reward which I was not able to redeem as they said it was already used. I got that reward a minutes before I stepped in the restaurant. I felt myself bad as they saw at me as I'd be a cheater. So thanks KFC it does not worth to fight for a filet burger but was really embarrassing. Moreover there is no free parking space for customers I had to pay for 20 minutes parking which is ridiculous because your system did not allow to order to my home. Even I "checked in" at arrival I had to wait nearly 15 minutes.

Had to wait over 15 minutes for my order but food was really good so no complaints there. However, witnessed what I can only assume is the Manager, or some form of management, be rude to a Just Eat driver in front of customers which led to a heated debate, and then took it out on a young lad working the kitchen, sending him to front of house but with total disrespect or courtesy with the way he spoke to him. If you can't handle the heat mate get out the kitchen!

Had a lovely fast food meal food was hot and tasted fresh was cooked very quickly staff very welcoming and friendly will definitely be back.

Just had a 4 piece meal delivered by Just eat. And it wasn’t at all nice! VERY greasy and only just warm have they changed the herbs and spices? As it never tastes as it used to. Don’t think I’ll be having it q. Very disappointed

Chicken dry overcooked and warm. Obviously had sat for hours . Chips cold and inedible . Shocking food

Worst 3 Piece meal I've had in years! I think 7 off the secret herbs and spices just have swam away in the grease and the hot wings must have just returned from a 6 week stay in Dubai!

It was clean in there though and the staff were nice.

Ordered food around 20.20, waiting until delivery time of 20.55-21.00 so called deliveroo who side they are waiting to find a driver.
At 10pm I decided to call back and was told that the store is closed and I won't get my food, although the order is still live!! Deliveroo won't take responsibility nor will kfc!! I had tried to call kfc a few times but no answer! You'd think these companies would be properly prepared for NYE as it's a big ight for takeway
So they have my money and I have no food!!