Burger King
St. John, 12-14 St John St, Cardiff CF10 1GL, United Kingdom
3.4
887 reviews
8 comments
FRJC+H9 Cardiff, United Kingdom
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Monday: 9–23
Tuesday: 9–23
Wedneasday: 9–23
Thursday: 9–23
Friday: 9–23
Saturday: 9–23
Sunday: 10–23
Tuesday: 9–23
Wedneasday: 9–23
Thursday: 9–23
Friday: 9–23
Saturday: 9–23
Sunday: 10–23
Staff very Unprofessional and look dirty with no customer service skills. i was servedby a unshaven Greecey boy with a matted ponytail (no hair net) who was mumbling under his breath. Waiting over 10 minutes before I received my food which was cold. no straws no napkins no salt or pepper or sauce! Absolutely descusting place to eat in! tables sticky with food left on and the surrounding area
Flys 🪰 everywhere! Did not see 1 staff member clean anything in the 40 minutes of me being here
My camera does the burger more justice than it deserves. Safe to say will not be returning and I advise if you are going to spend up to £10 on a burger you should visit five guys In the brewery quarter.
Worst customer service experience with the store manager. The manager at 8:15 pm shift on August 4, 2022.
My 9 year old ordered a cheeseburger and we figured there was mustard on the burger. He could not eat it and we asked for replacement.
The manager who definitely had terrible attitude said all cheeseburgers have mustard on it! Not the case at all I had the cheeseburger at the same place for lunch without mustard.
Anyways the manager got defensive and started arguing and then asked the staff not to replace it even though I offered to pay the one Pound.
Absolutely appalling behavior! Don't expect such poor service for a worthless cheeseburger and all the drama.
The burger wasn't even wrapped correctly and was stoned cold and like cardboard obviously due to being left around waiting for another person to accept the order and also I could have thrown the burger out the window and it would have been stacked better as had to reassemble it straight out the bag
I've ordered in store and I know this isn't the usual quality so really let down by you for the second time.
Won't be ordering again.
Secondly the ladies that work here the management beed ti make then tie their hair back in a bun with a net because they are all behind the counter swishing their hair around. 🤢
The building needs a good scrub a cleaning company need to come in and give it a scrub down because the staff are not cleaners and it shows.