Glyn Hopkin Fiat East London (Aftersales Only)
East, 1021 Romford Rd, London E12 5LH, United Kingdom
3.8
65 reviews
8 comments
H346+7Q London, United Kingdom
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Monday: 8–18
Tuesday: 8–18
Wedneasday: 8–18
Thursday: 8–18
Friday: 8–18
Saturday: 8–12
Sunday: Close
Tuesday: 8–18
Wedneasday: 8–18
Thursday: 8–18
Friday: 8–18
Saturday: 8–12
Sunday: Close
I went in with my Chrysler Ypsilon January 2019 due to receiving a recall notification letter where the headlights turn off. My technician was Paolo Trabucco. Their solution was to have the headlights permanently on; my headlights no longer turn off at all. I of course did not realize this until I drove all the back home. However, that wasn't just it, whilst checking over my vehicle and doing whatever they were doing, they broke the cover under my steering wheel. I had it drop on my lap whilst I was on the motorway. They didn't even have the decency to admit to their faults.??
Over the past year, I have literally sent a dozen emails and called so many times. The times I did get through on the phone which was only twice!! They promised to send me a new cover but never did and eventually would tell me they didn't know what I was on about.
I emailed the manager many times and tried to call him many times - Not once did he himself ever try to contact me.
Avoid this place as all they had done was more harm than good, I should have never taken my car into their service.
The booking procedure was swift and efficient - just one telephone call, followed up by both email and text confirmations from the branch.
Upon arrival on the day, I was greeted by a staff member (Carla Viegas - I asked her full name as she was so attentive) who politely offered me a choice of coffee while I waited for further assistance.
Just a few moments later and all initial paperwork checks were completed in order for them to proceed with the service
Less than two hour later I received a call when the service was complete and discussed some additional work to be carried out whilst the car was onsite. This, too, was promptly carried out and I received a further call when all work had been performed. Meanwhile, I had received a very informative email relating to the service. This even included a close-up video of the underside of my car - a resource which I had not seen previously from any other garage.
When I arrived to collect my car, I was greeted again by Carla who, once I had settled payment, kindly led me to my car which had, to my surprise, also been cleaned and valeted inside and out!
Overall I am extremely satisfied with the level of service and friendliness of the staff at Glyn Hopkin and would gladly recommend them to friends and colleagues.