Harbour Fish & Chips

Mark and Christine know how to cook fish and chips. They are easily the best in the area all the way down to Southampton (in my estimation). All the food is cooked to order, which I completely approve of. Fish can dry so quickly when kept in the hot cabinet so I only want freshly cooked fish. No one can guarantee the best chips as the potatoes differ so much but, they are generally very good and, again, better than the local opposition. Keep it up please, I will keep coming back.

Unfortunately, we are disappointed. We would not mind that not all items on the menu were available or that our order was not ready at the agreed time. We can however not get away from the fact that the cod, chips, and sausage were very oily. The batter was soft, and the chips were soggy. The sausage was mushy. The grease left in the trays was unbelievable. Paid 20+ GBP, very much not worth it.

Disgruntled service and poor quality food. Clearly ran by a couple that know how to do it properly but choose not to for sake of profit margins and loss of passion. Medium Cod was Small with soft and over oily batter. Chip portion size was also small with the chip size resembling closer to fries than chips (for more surface area to sell). Also slippery and soggy with oil.
I'm not wanting to ruin their business with this review but highlight that a reasonable product should be supplied for a reasonable price. With current quality I will not return nor reccomend.

Been hunting for a decent fish & chip meal in Salisbury for some time and finally believe I’ve found it. Was recommended by a friend and was not disappointed. Freshly cooked to order, hot and tasty. No complaints. Give it a try, take no notice of the stupid reviews other people have left.

Your attitude and replies to customers are absolutely astounding! You clearly lack customer service skills! Did it occur to you the child could be a vegetarian and not want any fish or sausage to make the chips into a meal? The child could have autism or other learning difficulties that cause sensory issues with her food? ALL restaurants and services in 2022 should be well aware of the Equality Act 2010 amongst other basic Acts and Rights which are in place to allow ALL kinds of people to be accommodated and inclusive! I would suggest you brush up on your customer service skills and look up the basic Acts and follow them accordingly!

Took my six year old daughter in to get some chips as she was hungry, so thought we could go in and sit down. The restaurant was completely empty, so my daughter went and sat down and I ordered her food. Unfortunately I was met with a rude man who told me that we would have to buy the chips and leave because the tables are for people buying meals. I explained they were for my daughter and she wanted to eat inside and he said no. I would have understood if the restaurant was full, but it was completely empty and we were still paying for food. Terrible customer service and won’t be going there again.

Update to reply:

I think your reviews speak for themselves 😂 what a disgrace.

Your customer service skills are shocking, it's a wonder you get any customers at all. To refuse a 6 year old girl (my granddaughter) to sit down at your empty restaurant to eat her chips is the height of rudeness and lack of common sense. I suggest you rapidly change your attitude to accommodate your customers. Shame on you!!!

Don’t do it.

Ordered using Deliveroo. Food was disgusting, chips were gritty?! I could not eat them. Had a battered sausage of which the batter was soggy.

It’s recently been brought to my attention from people I know the staffing team are very rude, disrespectful and cannot spell “review”. Although I am yet to experience this in person.

Save your money or go else where.