Big Sams

Absolutely dreadful customer service, I rang and asked to speak to the manager and the young boy said to him “ There’s a women on the phone banging on about she wants to speak to the manager “ He then replied in the background “ I make kebabs “ he didn’t have the decency to come on the phone and solve the matter after we just spent £83 in his shop! It’s not the first time they have messed our order up. None of us from the caravan site will be putting anymore money in his pocked that’s for sure.

The chips were fantastic! But the fish was a big let down. It looked very nice but obviously is a cheap fish 🐠 which doesn't make the grade any chip shop should be serving.

First time ordering from Big Sam's in Llantwit Major. Placed an order for collection this evening. Chips, curry sauce, sausage in batter, corned beef pasty and steak and kidney pie....pretty standard chippy tea!
Pasty and pie were terrible. Pastry was rock hard from being microwaved to death and inedible. Steak pie was minus steak and/or kidney.
My sausage and chips was okay but hubby's pie and pasty went in the bin and he ended up making chip buttys.
Hubby called the shop to complain but they were not interested at all. Will not order from Big Sam's again.

Edited to add a thank you to Big Sam's for their response below: confirming that you have no idea what's in your pies and showing your customers that you consider us stupid. Keep up the atrocious work :)

We are new to the area and after a very hectic day decided on takeaway for tea. We both ordered the large mixed meat kebab and wow must be honest it's the best kebab we have ever had 😋 fresh, hot and really tasty. The tray was that full we couldn't finish them. Superb value for money thank you 😊

I popped in for chips after an afternoon at the beach. They tasted fine, but the portion seemed small for £2.50, and was served in a polystyrene tray with a plastic fork - not exactly ethical. I paid with a £10 note and the person who served me tried to give me change for £5. I'm partially-sighted, and this is the first time anybody has tried to take advantage of that. I won't be back.

First time visiting this place after an afternoon on the beach. Absolutely stunning food. Lovely chips and decent prices...very nice!! I'll be back.

Went in this evening to get a couple of pieces of fried chicken. There were two customers waiting for fish to be cooked the chicken was in the counter ready to be served. I paid for the chicken then was told I had to wait for the food to be cooked for the other customers before I could have the chicken. Why make customers wait when there is no need?

I waited 30 mins for a pie and chips; Sam will say it wasn’t that long but then he would wouldn’t he. They were clearly prioritising the on line orders and not filling them in accordance with who had been there the longest. Not even a ‘sorry you’ve had to wait’ just an aggressive response. Poor customer service. Quality was only average, lots of chips but it’s not all about quantity. First and last time for me, Farnhams are a million times better.