Virgin Active Head Office

Currently not too busy. Nice new equipment including Concept 2 (with PM5), plenty of treadmills, Curves etc. Great pool. Friendly staff. The only thing is, I wish the gym would open earlier as, like many people in the City, I start work at 6.30am and the 6.00am opening time means I can’t really squeeze in a training session before work.

I like this gym, it has great classes and teachers, excellent equipment, it's very clean overall and the staff is generally friendly. It's a good gym overall, not too busy, which is a bonus. I would certainly recommend it.
Coming back after a three month break, due to ill health and travelling, I found the staff at reception were rather unwelcoming, not as friendly as they used to be before the break. It was an awkward feeling.

This is an excellent gym, whilst it's extremely expensive; it's not overpopulated and the equipment and other facilities are very high quality. I would strongly recommend this gym to those who are regular gym goers (have to be regular else it's probably not good value for money).

I haven't tried the swimming pool, but it looks very clean and often empty!

I visited this Virgin Active location for the first time last week, following a late afternoon client meeting next door. Upon entering I handed my Virgin Active card to the desk attendant and was promptly informed my Virgin Active existing membership does not give me access to the Classic Collection. In Virgin Active speak it is the equivalent of British Airways first class. Kindly and considering the gym was completely empty (four in the afternoon on a Friday will do that to a gym), I was let in.

Without a doubt this Virgin Active has all the special extras above Tier 1 and Tier 2. It is all about the details. Changing rooms are spotless, they can iron shirts for you, coffee is free and more importantly the equipment is top notch. What really concerned me it that the elite of Virgin Active gyms has zero policy around recycling and the environment. Surely towels the size of a king size bedsheets are nice, but I am certain members would appreciate it is the best for all to include recycling and smaller towels.

If you want a gym to sweat and attend classes then Virgin Active Classic Collection membership is not good value considering the elevated monthly cost (unless subsidised by your company through a corporate membership). If you are after a gym that is part of a lifestyle, including the people you share the gym floor with, then this Virgin Active is your ticket.

Not such much the Head Office but more concerning Repton Park Virgin Active. With over 400+ properties on this Gated Community why do they Offer such a Dismal Price Reduction for these Potential Clients. Or even consider a Sensible Fee for Swim Only sessions? A disappointed Resident!!!

Although no longer a luxury Gym/Swimming pool it has been converted into Virgin Active's HQ with training rooms and filming capacity.
A great central location and friendly facility.

Pathetic customer service, I am being denied access to clubs abroad not having being informed in advance they now apply a cap to 3M per year. They have not applied any common sense when it comes to addressing a very simple matter, but are kind enough to express their sympathy towards the alleged customer frustration. And this is supposed to be the top level of membership they offer worldwide.

I have asked to be contacted on my phone but nobody reached out.

I have contacted the team in Italy and confirmed there are no options for temporary membership in Italy. What are you talking about then?

POOR CUSTOMER SERVICE

p.s.

In a subsequent reply by email they acknowledge that the option of taking a temporary membership in Italy is not a viable option. Shame on Virgin!

Really enjoyed this gym however, I am now having the feeling that it is, sadly, not going to re-open, as I can see that my membership has been put to Walbrook's gym..? I can now confirm that the place has been definitely closed with Virgin Active's gym HQ moving there.