I was quite disappointed with Phoenix Helicopter customer service. My bad was, I purchased a voucher for taster lesson without going through T&Cs. After purchasing the voucher online I rang the company and I gave all my details (including my height and weight) for the booking on the phone. A few days later I was called back and told I was too heavy for the teaster lesson helicopter. It is fine, it's just physics and there is no way around it, I'm a big boy and I'm used to not being compatible with man-made world. I was then offered a refund minus £25 admin fee. And this is what left such a bad taste in my mouth. Charging £25 for not providing any service doesn't seem to be justified. So, I don't know how their helicopter services are, but I'm giving a bad rating for their admin services, which are way overpriced.
Harry Froude
An Amazing experience flying with phoenix helicopters! Would definitely recommend to anyone interested in flying helicopters, or just wanting to experience the world from a different angle! ⭐⭐⭐⭐⭐
