Carpetright

Do not buy carpets from these people, fitters that were sent to my house caused up to £3000 of damage and refused to pay. As soon as you buy carpets from Carpet right they don't want anything further to do with you and will try and pass the liability to their fitters. Carpet right continue to give work to their fitters whilst a claim is on going! Be warned!!

We went with Carpet Right as we were told in store that the fitting was free due to promotion and the carpet being half price. We were told in store that both of these would be honoured.

We chose Carpet Right against many other competitors because of this. Initially, this was great. We were quoted approximately £3,200 but ended up paying around £4,000 overall including fitting and door alterations.

However, this was then changed after paying a deposit. Even though we were told that the £3,200 was being locked in because of the deposit including the fitting. The price soon ran up and the service given was lacking. The carpet was not fitted well, the service took a while to be done even though we were told it would be done before moving in and now we cannot afford many things we need as first time buyers.

The communication was poor throughout the entire process and we are heartbroken about the whole process. I even had to make multiple phone calls from abroad to ensure the job was going to be done but a straight answer was never given. We then had to move into our house with no carpets.

Since this, the company has been extremely uncooperative with us. We have asked for a very simple resolution from them but they are not at all willing to help us.

I strongly advise to you shop around. There are other options for you that will do a better job after talking to friends and family. Just because a company has been in the game so long, does not mean they are good at what they do and at all caring for their customers.

Please understand that I did not want to write this review, but Carpet Right Exeter and their staff have left me no option.

Edit: The company found every way to make sure we would not be getting anything back from this complaint. It's lovely to know their lackluster service stretches to all areas of the company. The worst company I've dealt with in my entire life.

Very easy to deal with and very helpful and polite too and more than willing to help.
Carpet to be fitted quickly as requested

Darryn at the Exeter store was friendly, helpful and professional.
We ordered an incorrect size of carpet online which they rectified before delivery saving us from a costly mistake!
The replacement arrived quickly (within a week), it was delivered and install promptly.
Mark and Luke were excellent fitters and we used them for another job to install herringbone flooring.
Fantastic service. Highly recommend!

Big store with a large range of flooring, from carpet tiles and lino to real wood and luxurious woollen carpets .. they also have a range of artificial grass.
Watch out for the entrance though - the automatic door is pretty slow and could catch you out if you're not concentrating.

Drove out to Exeter specially for a visit, shop closed with no notice on the door? This was at 3 hours from advertised closing.

Really bad experience at the Exeter Store. Dealing with a manager Sarah who was extremely rude and gave the complete wrong information. Very unprofessional. On the other hand I cannot give enough praise to Owen so then dealt with the mess that Sarah had left. If using CarpetRight I would ask to deal with Owen!

Amazing service, Joanne in particular has been OUTSTANDING throughout. Nothing has been too much trouble, found us exactly what we were looking for in the budget we set. All of the other team were also very helpful, all in all amazing service. Couldn’t be happier!