Direct Wood Flooring
Direct Wood Flooring, Unit 3 The IO Trade Centre, 57 Croydon Rd, Croydon CR0 4QE, United Kingdom
3.5
17 reviews
8 comments
9V8G+V9 Croydon, United Kingdom
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Monday: 9–18
Tuesday: 9–18
Wedneasday: 9–18
Thursday: 9–18
Friday: 9–18
Saturday: 9–18
Sunday: Close
Tuesday: 9–18
Wedneasday: 9–18
Thursday: 9–18
Friday: 9–18
Saturday: 9–18
Sunday: Close
Don’t bother using them.
The delivery process was one of the worst retail experiences I have ever had and their customer service team (Demi & Michael) are absolutely committed to making sure their customers issues aren't resolved, and aren't left satisfied.
Unless you can buy and collect the flooring instore if they can demonstrate they have stock on the day, do not use these guys. People very rarely buy flooring more than once every 5-10 years so these guys have no motivation to develop relationships with customers. They take the money and run.
However, getting the flooring delivered has been a nightmare and the company have been a shambles. I have received TWO text messages on the day of delivery stating that my order is not in the depot (despite these dates being rearranged and agreed upom between staff and myself). When they have bothered to show up only 10/25 boxes were delivered. The customer service team have little regard for the inconvenience this has caused and the loss of money through having to pay the fitter loss of earnings.
Hopefully this gets resolved soon however, I won't be using them again.