Flowers 24 Hours
Railway Arch, 405 Lilford Rd, London SE5 9HR, United Kingdom
3.5
34 reviews
8 comments
FVCX+35 London, United Kingdom
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Tracking service not working, delivery delay, bad communication, and...order incomplete (the champagne was missing) !
Well, the whole experience was a nightmare.
I am sure it is not always like that thought.
But, I have a advice for you who want to order:
If you need to speak with them, try to avoid talking with a man with a strange accent : his is unprofessional, very rude, and an real idiot. Ask to speak to someone else, trust me you will save loooot of time!
I am now waiting for the refund of the missing champagne after being able to speak to a nice lady who understood the situation. I will post later about it.
Never in my life have I dealt with a service provider being so inflexible and unhelpful.
If you care about getting the specific flowers you ordered, DO NOT ORDER FROM HERE
Paid £37 for a bunch of flowers that arrived a day late, despite ordering them a few weeks in advance. On delivery the box they arrived in looked like it had been run over by the delivery van, and when we took the flowers out, the tissue paper wrapping was all torn, and some of flowers had already started to die. Despite following care instructions, all the rest of flowers were dead within a few days.
Complained to their customer services department who promptly blamed it all on the courier company - effectively shrugging their shoulders and saying it wasnt their fault! Despite emails going back and forward they never accepted responsibility, barely forcing themselves to apologise and always just blamed the courier company. They eventually offered 25% refund, and as they put it, " a generous 20% discount off my next order" !!! Completely missing the point that when they treat their customers so badly, no one in their right mind would ever purchase from them again.
There are so many good florists, including internet based ones out there.....do yourself a big favour and use them, and avoid this appalling company like the plague!
I was looking for a specific flower (Birds of Paradise) as that's my wife's favourite and wanted to get it for our wedding Anniversary.
These guys really know what they are doing. Todd was amazing. Helped me through every step and the flowers were on time and beautifully arranged.
Excellent customer service!! Definitely going there again