J's Bouquets
6 Lower Cardiff Rd, Pwllheli LL53 5BY, United Kingdom
3.4
13 reviews
8 comments
VHQJ+25 Pwllheli, United Kingdom
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Monday: 10–15
Tuesday: 10–17
Wedneasday: 10–17
Thursday: 10–13
Friday: 10–17
Saturday: 10–15
Sunday: Close
Tuesday: 10–17
Wedneasday: 10–17
Thursday: 10–13
Friday: 10–17
Saturday: 10–15
Sunday: Close
For further context, we were told no deposit was necessary to secure the date due to verbal agreement (despite us happily saying we would pay one - additionally no bank details were supplied to even enable payment). Plans were very far along with multiple back and fore discussions on fine details.
However, once a better order came along she dropped us with little time to make alternative arrangements.
This teaches us that verbal agreement is not good enough as the company are now just flat out playing the "we didn't receive your deposit" card, ignoring all of the customer service and context behind the problem.
We won't be making the same mistake again.