Haven Funeral Services

We chanced upon Haven on the way back from picking up death certificates and after talking to the usual chains that were all lovely but very much trying to fit us into their plan and not ours. We dealt with Paul at the Broadway branch in Acton and it was serendipity that our paths should cross. I would recommend Haven and in particular Paul to anybody who is in this awful place of having to arrange a funeral or cremation when your heart is breaking and your head is spinning. We were treated with genuine respect and care, not in a gushy, overly serious and false way but in the genuine helpful and caring way we needed. Haven is no more expensive than all the chains and indeed I think actually cheaper. They organised coffin, flowers, pallbearers so easily and helped us decide how we would separate ashes and even managed certificates so I could fly my quarter of the ashes back to Australia. As soon as I had sent some images over to Paul, he had created my Dad's tribute website (this is a really nice touch) with the right charity that we had mentioned only in passing. They didn't even want any money in exchange, confirming that an invoice would be sent in 30 days. On the day of the ceremony, I was really grateful that again, Paul took the lead, helped us understand what would happen and what we needed to do and then did the respectful walking in front of the hearse and also a moment of bowing respect when the coffin was placed down. I mention all of this because I was really blown away and grateful that all of these things just happened and he was patient and supportive all the way through. I felt we had been treated with so much respect and importantly the memory of my Dad's ceremony will remain as such a respectful and lovely tribute, not a thing was anything but perfectly orchestrated. I really could not recommend them enough and I will search out places I can recommend Haven as I believe they went above and beyond and made what is a very stressful and frankly abstract time as seamless as possible. Thank you Haven and especially Paul for making my Dad's cremation a beautiful one.

Brian and his team at Haven Funeral Services were very professional when they handled the repatriation of our loved one’s body to another country. They took excellent care of the body while it was at their funeral home and supported us when we went to view it. Brian has great experience in the area of repatriation which enabled the body to be transported in a well preserved and secure manner. Upon arrival in the other country, our relatives and friends appreciated their professionalism in looking after the body. We are very happy with the service Haven Funeral Services gave us and we would highly recommend them to anyone who requires funeral services.

Haven conducted my father's funeral quietly during lockdown, when we were unable to hold a service, reception or repatriation of his and our mother's ashes to Poland. When we decided that the time was right to do this, we contacted Haven to ask for any help or advice they could give us. Haven's Brian Hartland immediately got in touch, offering to guide us through the process and to deal with all the bureaucracy involved. He was endlessly patient as we tried to pull together all the information needed. He was always there for us, was kind and understanding, and got us through the whole process efficiently, with good humour and the minimum fuss. You're a star, Brian: we couldn't have done it without you!

I have nothing but praise for Brian and the team at Haven. Their calm, dignified and very kind handling of a very difficult event made it more bearable.

I was hugely impressed by the professionalism, compassion and sensitivity of Brian and the entire team at Haven during this very difficult time. I strongly recommend them.

The entire team at Haven were truly wonderful, so kind and sympathetic to our needs, informative and knowledgeable, nothing was too much trouble. Would highly recommend the Acton team.

Incredible service, including bringing a much-loved member of the team out of retirement, to lead my Mother's funeral. Heartfelt thanks to everyone there at Haven.

Excellent, professional caring service from all at Haven throughout the process. We can thoroughly recommend. We were very grateful.