Francis Chappell & Sons Funeral Directors

Yet again Francis Chappell provided a excellent service from start to finish. They attended to my Dad funeral which was nearly 15 years ago, and more recently my Mum who passed away on the 3rd May. Margaret was there for my Dad and my Mum and yet again was caring, compassionate and lovely and I thank her for that at what is a terrible time. Would highly recommend.

Fantastic professional service

I USED FRANCIS CHAPPELL AND SONS BEXLEYHEATH FOR MY MUMS FUNERAL I FOUND THEM VERY PROFESSIONAL NOTHING WAS TO MUCH TROUBLE .MARGERET WAS A LOVELY LADY DEALING WITH EVERYTHING FOR US MADE US FEEL COMPLETELY AT EASE AND MADE SURE EVERYTHING WAS DONE TO OUR EXPECTATIONS FROM START TO FINISH WOULD DEFINATLY RECOMMEND

Several years ago, Mum arranged a pre-paid funeral plan through Age Concern (as they were called at the time) and was happy with the nominated undertakers – Francis Chappell, Bexleyheath. When the time came for the plan to be implemented following her death, the family were touched and impressed in how the cremation service was planned and carried out – all very professional. However, praise for this company ends there. Subsequent dealings with Francis Chappell/Dignity Funerals to address mislaid jewellery, reimbursement cheques sent to the wrong address and the whereabouts of my mother’s ashes remaining a mystery were met with months of phone calls and emails to try and sort out. Apologies were profuse but action non-existent – it took 6 months to get her jewellery returned to the family. My mother died over a year ago and as of November it was confirmed her ashes were actually in a cupboard at the branch (and to date still there as no further communication has been received) and had not been scattered in the Garden of Remembrance at Eltham as requested. Hardly a dignified and respectful farewell. Shameful

I received a very professional and personal service which I could not fault my main contact was with Matt who made the whole process much easier to deal with. I would just like to say thank you

Today I went to Francis chappell & sons funeral home to see my father for the last time, Margaret the lady I saw was very kind ,respectful, caring and warm hearted my sincere respect and admiration for everything you do for us at such a sad time once again thank all

Francis Chappell gave an excellent service, they where helpful and kind I would highly recommend the Bexleyheath Branch.