Steven Mears Funeral Directors

Exceptional service! They was willing to go above and beyond for your needs for the funeral. My Mum funeral turned out great despite the times. Their staff from those who worked in the office to the funeral directors had superb customer service.
Thank you so much for everything!

I’ve given 5 stars due to the exemplary and compassionate service I received from the amazing team at Sydenham.
Throughout the funeral process the care and respect provided was outstanding. Janice, Bobby and Olivia are a credit to Steven Mears with whom I cannot thank enough for all their support, kindness and patience. With open arms they embraced me and my family with our grief. On the day of the funeral Bobby and his team where so professional and made what was such an unbearable day go smoothly. Sally the Celebrant was a star on the day too. They are truly an incredible team and I would highly recommend using Sydenham, you won’t be let down.

From the first contact on the phone with Angela I knew she would be a great support for my fathers funeral.
When we went to the funeral directors she was warm and friendly. Angela was able to explain the process and what type of funeral was available. It’s such a difficult time but she made the process so much more manageable. I could phone her at anytime and was able to ask any question.
At the funeral Bobby and his team were excellent and very sensitive and respectful.
If you are looking for a funeral directors I would highly recommend Steven Mears in Sydenham -ask for Angela. Thank you so much for your help, support and professionalism.

A huge thank you to all the staff at Steven Mears.
We used them 12 years ago for my Mother and decided to go back again.
Initially spoke with Angela and then met with Olivia and went through the initial chat re the funeral.
Didn't really have to do too much after that , which was nice.
Bobbie and the funeral team were excellent and the whole funeral passed off better than expected- the rain even stayed away.
Thanks to all involved as they made what could be a stressful event pass smoothly and serenely!

What a disgusting way I have been treated and harassed first for over £6000 that I have paid not £200 that I have also paid. When I went to the Sydenham branch I dealt with First Angela’s daughter then Angela herself. There were a few mistakes made by both Angela and her daughter but I overlooked them and just tried to solve the problems that arose so that my mother could be buried which was my only concern. Now 2 months after I had paid this company I have been bombarded with emails and letters that I owe them money although I had proven that I paid Angela I am still getting letters and now threatening emails that my details would be sent to a debt collection Agency for not over £6000 but now for £199 which I paid Angela in person. I have phoned the office many times and told Angela will get back to me and she hasn’t. I have been down to the Sydenham branch and been told many times by Olivia that again Angela will get back to me. How can I be treated so disgustingly when I am in grieving for the loss of my mother. The stress and upset these people have caused me cannot be put into words when I am already broken. To be accused of owing money is just sick. I would never use or recommend this branch or any other Steven Myers branch after the way I have been treated. I have tried calling the Sydenham branch today and the phone number I have is not going through. I called the phone number from the website and that is not going through so Monday I will have to start again and try to find somebody to explain to me how this company can harass and treat a grieving person in such a disgusting way. I’m in shock and feel weak from the way I continue to be treated by Angela and her team when I paid her personal.

When my mum died i didn't know what to do or where to go. As soon as i made the 1st phone call and spoke to Angela she put me at ease and i knew i would be ok. Not only did she guide me through the whole thing but her and Janice went out of there way to make this so easy and pain free for me and my family. On the day Bobby looked after us and made sure everything ran smoothly. I cant thank them enough for what they did and would 100% recommend Steven Mears in Sydenham

Superb from start to finish!
I lost my father in December 2020 and was my first time trying to arrange a funeral. My Dad had funeral plan with Empathy UK (also a great company) who put me in touch with Steven Mears. From the moment I spoke to them they supported from coordinating the collection of my Dad from his home, to selecting the exact songs for the cremation (some a little obscure and not easy to get) through to the interment of the Ashes 6 months later.

They have kept us informed and update at every step of the way. The Funeral Director for the cremation was amazing and helped me feel reassured and that everything was in control on a very difficult day.
I have to give a special mention to Angela Austin who has been my main contact throughout the whole process and has sometimes felt like a guardian angel taking me under her wing.

In all under one of the worst events that can happen in one's life through the unprecedented time of the Covid lock-down all I can say is a big thank you to the team at Steven Mears in Sydenham for lifting a huge weight from my shoulders and definitely recommend them to anyone who has lost a loved one.

Angela at Steve Mears made a process that is a nightmare bearable..
I cannot thank her enough..
I also cannot fault the rest of the team either they were wonderful and caring...
Bobby was more than professional and did my father proud.
There are no words I can think of that would thank the team at Steven Mears enough, I would highly recommend Steven Mears Sydenham...
Again I would like to thank Angela for her help and compassion..