James & Thomas Funeral Directors

We arranged a funeral for my uncle with James and Thomas having felt the funeral director who we initially went to and who arranged the funeral of his wife was less than helpful. It was very difficult for us as strangers to the area to know who to go to instead.
We saw James and Thomas premises by chance and from the moment we walked in and the greeting we received from Donna we knew we had come to the right place.
Everything was arranged quickly and to our complete satisfaction. Donna was in touch as necessary and we felt confident and grateful that living hundreds of miles away ourselves everything had been left in good hands.
The service went perfectly to plan and in every respect was dignified. A number of people have asked me who the Funeral Directors were subsequently, endorsing me view of the arrangements. Thank you.
My thanks go to this team and particularly to Donna who "went the extra mile" .

On such a sad occasion as our father/husband's funeral we would like to say how Donna at the New Haw branch handled all the arrangements with respect and dignity. Donna kept us focused, making sure all the arrangements were in place and that the day went ahead without any hitches. We highly recommend James and Thomas funeral directors and especially Donna and her team of at the New Haw branch.

Very good service. They were always available on the phone / email for advice. The Funeral Director in chargeon the cremation day (Paula) was excellent. Very caring. The whole team were brilliant on the day. The crematorium service was made by the Celebrant - Malcolm Cook. The way he spoke you would have thought he was one of my father's best friends.

Following the death of my Mother, we contacted James & Thomas to arrange the funeral. Donna was very kind, understanding & patient & we were very happy with the way our wishes were carried out. We were guided through a very difficult time & were able to arrange a fitting tribute to my Mother, this was entirely due to the time & care taken by Donna, I highly recommend their thoughtful professional service.

I can whole heartedly recommend James & Thomas Funeral Directors at New Haw for their professionalism in such a difficult time for myself and family . From my first meeting with Donna to the hearse leaving Clandon Wood Natural Burial Ground on the day of my husbands funeral they were kind, considerate, compassionate, respectful and always on the end of the phone for any queries I may have had. Donna was so helpful with the arrangements (which seemed a mind field to me) and everything went like clockwork on the day. I cannot praise them enough for everything they did to make a difficult time go so smoothly.

We used the office on Woodham Lane and I cannot say enough good things about the service we received from all the staff at this company. They were so professional, caring and helpful. We felt such a weight was lifted once they took over. They looked after my Mum so well and we were able to visit her anytime, which greatly helped my Dad.
They assisted us in planning the service that we wanted and they were very accommodating.
On the day of the service everything went like clockwork. They treated us so very well and I have to say Sam is truly one of the loveliest men I have met. You really feel you are with people who truly care about you.
Special thank you to Donna, for being the shoulder I cried on, you really understand the loss people are feeling.
Thanks to you all........................The Prince Family

Excellent service and guidance as first time I have had to organise a funeral.
Thanks to Julian in the New Haw office and for Sam and the team on the day. Amazing, caring company xx

At a very sad time Julian and his team have been outstanding. From start to finish, meeting Julian and making the arrangements. To the actual day, where David was absolutely brilliant, he organised everything and it went very smoothly.
Thank Julian , David and your team. You made a very sad occasion alot better.
Kind regards.
Mark.