Robert Ayling Funeral Directors

Thank you Robert Ayling Services you were faced with a challenge for my brothers funeral service and you did it perfectly.

The experience was mostly positive in that everything was handled efficiently at a reasonable price. However at one point on the phone I found myself in shouting match with them over matters I had already agreed and also implications that I had not given them relevant information.

What I don't like is to be given bad news in a way that implies I already know about it. It is obviously a house style because when I raised a complaint with head office I received several communications saying things like "I can confirm that we do not record outgoing phone calls from our funeral homes" when of course they were not confirming as it was new information. The whole thing seems designed to cover up their own communication failures.

It's fair to say there is a difference in recollection of the details of the contentious phone call, particularly who it was I was talking to. As a result I named a member of staff and they say it was someone else I was talking to. What disturbs me is that the person I named was given the task of ringing me to agree an outcome. That is not the right way to handle a complaint.

Definitely not recommended.

A big thank you to Sam, Abby and Rebecca for all their help and support in arranging my dad's funeral, which on the day was perfect.

They also took good care of his ashes whilst the family arranged for their transport abroad, providing all the necessary documentation when we were ready to take him.

The team at Robert Ayling are kind and compassionate people who provide an excellent service, during what is a difficult time.

Everything everybody that was involved at Robert Ayling Funerals,were excellent, and caring they couldn't have done any better,thank all of you so much

Everyone I dealt with was lovely: Rebecca, Sam, Abi. Sam was such a calm, friendly, supportive and all round lovely presence at the crematorium. They were all so kind to my mum too when she phoned. Thank you. Highly recommend.

We had no idea Aylings was the cheapest in town!
We went directly to them because friends had used them before & we knew of their good reputation.

From start to finish the service they provided was excellent. The staff are kind, compassionate, reassuring, highly professional and nothing was too much trouble.

The funeral went smoothly and as well as could be hoped for.

Covid restrictions prevented us having a wake. The Aylings team did not rush us as we spoke to friends & family after the service, which was much appreciated.

Abby and the team were caring, considerate and professional. They handled everything with care, respect and dignity.

Very good service who helped me when my mum passed away.

They helped me arrange a funeral plan