Bradbeers Furniture Store Hedge End

Fantastic! I always presumed Bradbeers would have been too expensive for my budget, but they actually compare well to the national chains but with way better quality and service. From ordering my sofa (sales staff were helpful but not pushy), the staff on the end of the phone (helpful and friendly) to the delivery drivers (friendly, kind and bothered about setting my sofa up perfectly). Thank you! I’ll be back.

Came in to buy a sofa set, spoke to very friendly staff while at store. When home called back as we had forgotten the take the price of one of the bits of furniture. Spoke to two very unhelpful members of staff who kept transferring me around rather than answer a very simple question. Ended up buying from Furniture World for £600 less than Bradbeers sale price

Great choice of high end furniture speedy delivery to match . Had a issue with the sofa but WOW how quickly it was resolved unbelievable service puts other business's to shame will definitely be purchasing from yourself again
Top service from delivery guys to the guy who resolved issue to the lady at the claims department thank you so much

1st class service. Visited looking for a suite for my mother. After some very uninterested staff on the ground floor {almost walked away to another store} went up stairs.1st class service from salesperson "Denise" helpful good understanding of my needs and great product knowledge. Ordered on the spot. After wait for construction phone call to say suite ready for delivery - arranged and delivered on time. Delivery smooth from great team. Would fully recommend "Bradbeers".

Really good experience with Bradbeers from start to finish. Professional sales team with no pressure. Regular updates regarding delivery. Interest free finance easily arranged. Delivery on time and happy delivery drivers! Thank you. I would definitely recommend …..

A couple of times a year I go into Bradbeers Hedge End to get gift cards for family members who love shopping at Bradbeers Romsey. It's not particularly convenient for me to get to Romsey and there appears to be no online facility to purchase gift cards. Every time I go into Bradbeers Hedge End to ask for gift cards there's always a problem, no one knows how to do them and it takes ages for someone to get them from the safe. I also feel like I am inconveniencing the staff by asking in the first place. Today I went in and they said they couldn't get them out of the safe. I guess I'm not the target audience anyway (not wealthy enough?) so my small purchases a couple of times a year will be no loss but I'm not going to bother the staff again by asking for gift cards. Perhaps Bradbeers shouldn't advertise them on the website though if it puts the staff out to get them. In the future I'll get presents for my relatives from shops where I don't feel I'm inconveniencing the staff and where obtaining a gift card doesn't seem to have the level of complexity of performing open heart surgery whilst blindfolded.

Had a wonderful customer service experience tonight at Bradbeers in Hedge End! I only entered to check if they had some beds I might like, bear in mind I am Italian and used to a different style! So a lovely person approached me (find out later his name is Ian) and asked if I needed any help, I replied yes actually, I am looking for abed that has legs high enough to allow me to hoover underneath! He was so understanding of my request, usually I get we don’t do them! But he explained that this is a request and a style coming from Europe more and more and it will probably take 5 years for the style here to change! He also asked if I had seen anything abroad I liked and perhaps they could try and get, in fact I showed him a bed I saw in italy which model is not sold here in the UK! Then we entered a wonderful conversation about Italian leather and he kindly wanted to show me his fav sofas that came from italy and were beautifully designed and in leather! Then he spent some time on the internet for me advising me on names of uk beds manufacturer’s rather than retailers as I was so confused as if you try to buy a bed you can easily find the same bed picture on 5-6 websites with sometimes 300 pound difference and you think ‘what’s the catch’! Also having understood my need he tried to advise me on what to search and I was like oh yeah of course! I felt he was there really to help me rather than pushing a hard sale on me! Thanks to him I have an Amazing view of Bradbeers and hence leaving a review! Oh I forgot, I was also looking for flooring so he took me to see his colleague on the ‘floor department’ which also was very knowledgeable and I learnt a few things from! Overall a great 5 stars experience!

Lovely store but staff took 20 minutes to even notice my husband and myself . Spoke with the salesman and asked does the furniture get checked for damage before delivery , he said no . I asked once you have recieved the furniture how long does it take to be delivered , as i have read online that it will stay in the warehouse for ages . They could not answer . I was also informed that if the sales team did not like it you know where the door is . Seems to me if i was the CEO i would be looking for answers .