Oak Furnitureland

John Baldwin is fantastic everytime when we need our oak furniture land fix. Great service and always great products.

Went on a whim to find a coffee table. Plenty of choice and varied prices. Yes some stuff is expensive but it's solid hardwood so you get what you pay for. We were the only people in there and we're greeted pleasantly and had all the time in the world to wander have a look and not be hounded like in so many other shops. We were offered a drink and felt very welcome. Delivery team was amazing very quick and efficient. No problems with them at all. Would go back again no concerns about it.

Sales team were ok. After sales help were useless and hung up on me. Delivery team said they were incapable of taking the wardrobe upstairs. Funny mind when I got home me and my wife got it upstairs, love them indeed we did there job for them. Will never ever use again, what a shame. Store people were lovely. Was going to go back and spend to do my whole living room and dining room. I'll be looking elsewhere now.

While the staff at the Merthyr store have been great the company, as a whole, have been a really dreadful to engage with. 1) Having placed in order October last year we were told we could bring the order forward once we had a completion date for new home. When we tried we were told it wasn't possible which meant that despite moving in end of Jan we've gone ~6 weeks without furniture. 2) More recently we were told a single item (a stool) was holding up the entire order, we agreed to split the order so get everything except the stool. 3) The furniture arrived today but was missing two further items!! According to the delivery guys (again lovely) one item was split from this delivery we should have had an email (we haven't) and another should have been on their truck but it wasn't.

All-in-all we have spent hours making multiple visits to the shop and countless call, and are still missing many items from our order placed last Autumn with apparent failing at all stages of completing this order.

UPDATE: One item has arrived, two items are still outstanding, the expected date of deliver is sometime in April. Complaint email sent, no response after two weeks.

Staff very helpful, moved furniture around the store to match with other furniture for us to compare, definitely recommend thanks.

Very busy today up there , but bargains to be had

Absolutely disgusting after sales service, if you have an issue with your products quality, they basically acuse you of the damage, send someone out to fix a structural defect with a cosmetic fix. They basically made our bed worse than the original complaint. Bought 6 items , 5 good , but it only takes 1 defect to show the companies true colours. Will never set foot in the shop again.

The gentleman who helped us Wesley was really helpful wasn't to pushy but explained everything very clearly hence we bought our furniture from you I would highly recommend a visit and ask for him