Plumbingwerx

I asked Ivo to fix the low pressure in my shower and temperature of the running water from my bath. He said that by installing a new shower, that would likely address the pressure issue as it was probably due to a buildup of limescale. However, after I bought a new shower and I'd paid him to install it, the problem was still not fixed. I asked him to try and fix the issue without a charge but he refused, I ended up paying him again for only then to check if there was a buildup of limescale in the pipes.

He should have checked that before installing my new shower. He also didn't notice that the new immersion element he installed to replace the existing one wasn't needed, as the existing one had been recently fitted. I found that out after from the sellers of my flat. This didn't solve the problem with the temperature. Ivo suggested there was a problem with the new shower as the low pressure indicator was on constantly and that I contact the manufacturer.

This seemed strange for a new shower but I took his advice anyway, a Triton engineer came out and showed me that the shower had been incorrectly installed, as the low pressure indicator was connected to the power indicator and Ivo didn't even realise this. If there isn't a problem with their product, Triton charges you a call out fee.

When I asked for a refund for the shower installation and his follow up visit after I'd discovered how poor of a job he'd done, he sent me a nasty email. He was also difficult to deal with and defensive when I tried to discuss things to explore to solve the problems with the shower and bath.

In response to the shocking response to my review, there's quite a few misrepresentations of what happened. Firstly I wasn't told about the immersion element, I asked for an idea of how much it would cost to install a new cold water storage tank and was told he'd have to assess it when he visited, which never happened, so it's untrue that I was given an estimate of work. There was no explanation of the difference between flow rate and pressure, let alone that it was explained to me multiple times. There is no evidence that the new shower increased the flow rate as I told Ivo that there was no discernable difference between this in the old shower and the new one.

This is one of the worst of the lies: "The customer advised me that since the call to the manufacturer was under the terms of the warranty, there was no charge," and is easily verified as being false. If the manufacturer finds no fault in the product, which they didn't, they charge you for their time. The fact is the issues I asked him to resolve have not been resolved, which is why I didn't think it was reasonable to be charged after having paid him. Especially when he didn't check the pipes before installing the new shower after claiming that would likely be the source of the lack of flow rate/pressure.

I think the fact this person is not able to understand that I was unwilling to continue to pay when the issues hadn't been resolved is different to having money problems, again, another invention to not own up to the poor job he's done. Apparently holding people like him to account for flooding my flat is supposed to discredit the terrible experience I had in the end with this person and deflect from the responsibility he should assume for his actions. Using terms like 'blackmail' to describe reasonably ask for a resolution to work I've paid for, is a reflection of this person's lack of: "Professionalism, quality of workmanship and cost effectiveness."

Ivo is very diligent, friendly and professional. We have used him for the past 3 years and our plumbing problems are always solved quickly. Thoroughly recommend and wouldn’t use anyone else!

Plumbingwerx saved the day and is helping to keep us safe!

Ivo came out with really little notice for a leaky pipe in our newly purchased house. Having noticed the issue was a common fault he was quick to isolate out all the water and replace the problem valve, getting us back to running water and no leaks. He also helped me understand the pipework here and pointed out some potentially dangerous plumbing work from the previous owners.

Can’t recommend him highly enough!

Ivo was very easy to deal with from start to finish. He responded promptly to my emails and managed to squeeze me into his schedule at short notice. He was very professional and efficient and managed to fix my leaky tap and sink very quickly and I've not had any problems with it since. Would definitely recommend.