Shell

Incredibly rude staff who told us the loo was out of order and sent us the the (closed for renovation) hotel next door. According to the locals we then spoke to, the loo is permanently out of order as staff don't like cleaning it!Being as we left the motorway for the 'services' with a 3 year old child desperate for the loo, that was pretty irritating.
The food was expensive too.

I had a really bad experience with the guy who working today night shift.. he called me idiot !and he was very abrupt! just beacose I was to polite and he was to sleepy i think. anyway I am going to make a complain to his manager! I am an shell costumers more then 3 years! 😠 25.09.2017

On the 08.02.2019, at 09:26am, after filling up with petrol on pump number three (3) I went inside the shop to make a payment and continue my journey. The cashier using the till next to the window, whom I would describe as an older woman blond/white hair was busy with a customer who had ample request for this and that and whilst the queue was growing. This lady called out to her colleague Vicky to assist with easing down the queue. When Vicky came out from the back, I was the first in the queue and the only person of colour the the shop.

This woman was wearing a heavy thick white make-up and quiet clearly she was very careful about not damaging her finger-nails when typing on the till screen. That said, since I was the first in the queue, she called out to me to come forward. I stood there for almost thirty seconds whilst she endlessly kept taping on the screen of the till. After she was done (assuming she was logging into the system), she asked me which pump I was stationed at and I told her I am at pump number three, and she said to me "I can't hear you" and I repeated myself and told her it was number three and I am certain she heard me the first time and then she said to me "£5.00" and yes I put in "£5.00". She then said in a loud voice "no you didn't its "£5.28" and its number 3. At this time her colleague next to the window said to her the customer in front of her is paying "£5.28". Had it not been for her colleague's informing her that I was stationed at pump number three (3), she was ready for a nonsensical argument. No apology to say sorry my mistake, I had my hand out to receive my receipt and she avoided my hand reaching out to collect the receipt and she put the receipt on the shelf where I picked up the receipt to my annoyance of this woman's rudeness.

I left this station with my blood boiling as quiet clearly I was dealing with a racist who is only content when dealing with people who look like her but without the make-up. When I got back to my vehicle, I double-checked the pump to make sure I was not in the wrong and the pump clearly stated £5.00. The time on the receipt says 09.26 am , date 08/02/2019, POS 1, CNo 7313, Shift 614. The next time I come to the filling station, I will sure avoid this racist woman like the plague.

Just absolutely rude people !!!!
As a hgv driver and been a small service station there is not a lot of room for hgvs but has a hgv pump
But this older lady didn't want us there so decided to start shouting at us through the window....
As we entered the shop continued to shouting telling us that there is a truck stop down the road... and the hgv was blocking up the pumps ....
It wasn't as there are 4 lanes of pumps
all we wanted was a drink and a snack

as my mate went to move the hgv forward just to keep the peace I got drinks and snacks ...
Went to pay she said she was going to complain to my boss and she wouldn't server me .....
This all happened at 07:00 am and there was know one else in the shop or at the pumps ...
Avoid this place at all times

I just got told off by their staff because I take out my phone to see what's the time and put it back in my pocket ,went inside to pay my 15 liter diesel and with a very rude manner he said he will stop the pump next time when he see me taking out my phone at the pump and there are hundreds of signs saying no mobile phones.Yes,he is right but he doesn't need to be so rude and telling me off. Unprofessional and definitely not going to use Shell Farlington anymore

Wouldn’t let me buy any water as it was too much effort for the cashier to bring it to the counter…

Ordered uber eats, their list wasn't updated, my order had a drink and more items, only the drink was available. Instead of contacting me or cancelling the order, he decided to take it upon himself to edit the order and remove the item and leave the drink. So i paid more for delivery than the drink i got because he thought it was okay to do this. Ridiculous.

Absolute Shell quality - from the fuel to the vehicle grooming. Small's beautiful and right on the main road.