Bp

I bought a set of jump leads in an emergency and the quality was terrible - so much so that they were useless. I went back to the garage to get a refund and was told that the cashier himself could not do it, and that I had to return when the manager was in, which is only on Wednesday mornings.

I telephoned ahead and was told that no refunds are given on car care products - only replacements.

Terrible service - I don't understand why all staff cannot issue refunds on items bought in the shop, and surely faulty/poor quality products should be refunded as standard.

It's a petrol station with approx 8 pumps. Car wash. Air. Water. Shop has costa machine. Alcohol. Lotto. Basic sweets and groceries. Sandwiches and snax. newspapers Friendly service. My local ♥️ ⛽️

Tried to well over price me ,,and not just by a penny ,, #BoiCote

Have been using this petol station since it was texaco, I have spent thousands of pounds on diesel and car wash( I am London taxi driver) this morning I noticed the car wash empty so I thought I will have a car wash before I fill up, they had an offer the fourth car wash is free if you join the car wash club. They had It for a few weeks actually but today I had the time so I would go for it, at my surprise the cashier refused and said they are not doing it at the moment!! So I said but you have the advertisement everywhere then he answered yes we do it only after 8 am in the morning!!! What a lie I had already bought the car wash I washed my cab and just want to say to this bp garage you have lost a very good customer I will not use this garage or any BP anywhere anymore.

I got scammed when I put electric & gas for £45 pounds in total but the guy in the till said I paid for the gas alone which was £30 It didn’t add up to me because I had left my phone at home so I paid an extra £15 and the basically took £60 of me which is daylight robbery I’m still looking for the manager since they have been saying a refund has been made to my account and really hasn’t it’s been over a week and nothings is in my account it’s not even about the £15 anymore it’s Just principles own up and fix the issue because I’m not letting it slide .I left my number over to speak to the manager but nothing has been done I’ll take legal actions if this doesn’t get sorted because I have bank statements and receipts.

Car wash is a joke, car came out worse than going in. Dont even bother. And when asked for a refund all they can offer us is a free car wash. Well went through again still the same. Will not be back.

I have to denounce the car wash at this gas station today. I bought a car wash, and when I typed in the code, and drove the car to the wash, the machine was completely unresponsive, and I moved the car a little backwards and forwards to get the sensor to pick up on my car, but it didn't work. IN addition those behind my car has started honking said impatiently, and I also have no way to get off my car to ask the staff for help, because my car is in the washing machine, unable to open the door, that is not enough space to let me off, and this time I also don't dare to get off, if the machine suddenly start to work will give me a big safety risk. So I had to take the car out and park it in the gas station and then go to the staff. But the staff said there was nothing he could do, arguing that I should not have moved my car. But if you think about it, it would have been dangerous for me to get out of the car wash. The man said sorry and left. I was really angry and mad. Why did I charge for not washing the car, and there was no refund at all?

The worst Bp station I have ever been to. I queued for the car wash for nearly an hour and the staff told me that the car wash machine is not working, wasting my time. And I bought the car wash code when i was queuing, I got to use the code within 7 days. God knows whether it can be repaired by then. I wish I can get my refund as I don’t want to visit this bp branch again.

Another note- this bp branch doesnt allow customers to claim the free car wash reward, as they have a different system. Well, bp why do u make things so complicated.