Shell

Today I went to use the washing station of Shell and payed for 8 minutes.
Adter washing my car for 1 minute, the water stopped and I couldn’t continue washing my car.
As a result, I went into the store and the man there said that they will close off the washing station but they will not do anything about the fact that I payed for 8 minutes but used it for 1 minute only.
I asked for a rufund but was told I wouldn’t get one.

Twice I've been to this station and twice I haven't received my 3% Shell Energy discount. On the visit today, I also tried to redeem my £4 voucher and it didn't work. Only bothered to go to this station to use the voucher and couldn't even do that. I would have been better filling up at Asda down the road. Now my voucher will expire I a few days. What a disappointment. Won't be visiting here ever again.

Received a pcn of 100£ for "parking" because I spent 26min at shell to wash my car..starts counting when you go in the petrol station even if you are on the queue or you put petrol before you wash your car.

I would give 0 stars if I could. I wouldn’t even direct my worst enemy to go to this petrol station.
The pumps are from back in the Medieval times; clearly haven’t reinvested back into station.
The pump also did not have auto cut-off, so fuel tank is overfilled and about £10 of diesel dripped onto the bodywork, alloys, tyres and floor.
Tried to let the man and the lady inside know about the lack of auto cut-off, and they just brushed it off. Poor customer service.

These guys have run out of petrol but the petrol price board is lit up. There is no sign indicating that " no unleaded fuel". Cars are unesseciarly queing, burning fuel and causing jams due to incompentant staff working here.

Unfortunately can't give them a minus. Stood in line to fill in petrol as I drove in, the staff said no petrol. Lack of professionalism and respect for people's time. I had to do the school run and was low on fuel. Please do not visit this petrol station as u will just be wasting your time and end up with no fuel. Pathetic Shell.

They just issued me a 100 pounds fine for "parking" which is ridiculous as I was using their services, filled up my car with petrol and as I remember there was a big cue to the car wash, that's the reason I had to spend 26 minutes there....

Very rude customer service, recently I’ve been there and I had a really bad experience and I’m not going again. I don’t recommend this petrol station especially for car wash.