Shell

Decent snacks. Costa hot drinks. Polite staff and a clean fore court. Can be difficult exited on to the main road.

Stop here for a coffee, petrol refill or both every morning. People that work there are extremely friendly and helpful, always good morning/afternoon from them and also remind you to use your discount or get a free pack of Polos etc. Amenities are always clean and the coffee machines always in good order, no splash marks or general dirt. Keep up the good work.

Got some fuel during the panic buying frenzy.
Orderly queues with a polite member of staff directing traffic to the pumps.

Customers also doing their part in refuelling and paying promptly, dashing back to their vehicles - excellent!

Keep it up.

Very professional and helpful staff. I had a problem with the staff of neighbours petrol station and I moved here also if it is a little bit far. It doesn't matter. Customers service is the most way to have a lovely feedback. We'll done. Thanks 👍

I pop in to get a coffee in the mornings...all the staff are lovely, but Shanthi needs a special mention. She's always so welcoming and friendly, asks about my family etc. A real credit and someone who knows how to deliver lovely customer service!

My local garage and I have nothing but problems. Bought an apple gift card and they didn't activate it. Bought a sandwich and they charged me for two. They never pick up the phone so you have to traipse back. No apology. It's always something with them. Avoid
UPDATE: despite the apparently quick response below, the link is for their bog-standard 'contact us' page, the chat option is manned by a robot (and not even 24/7 apparently), and in the end I had to fill in a long form to still not receive any response, refund or apology. Buy electric!

If you haven't got no petrol, the very least you could do is let the general public know so they don't waste what little petrol they have coming to your EMPTY garage. Rather than declaring yourself as 'open for business'.

Customer service from Cashier Shanti was outstanding and you can see how she makes everyone welcome! Not something I expect at a petrol pump.