Bp

Just visited this site.

The cashier was on his mobile phone and couldn't even put it down to serve me... how rude !!!

Cashier to busy on mobile phone to switch the pumps on

Was asked to give my PIN to the cashier!

Could be better

Beware of Mrs. Grumpy!

Don't go here because of customer service. Don't go here for the best prices around. Only go here because it's conveniently located.

Mrs. Grumpy seems to be the owner here, and I've been served by her more than once; she seems to view customers as something of irritation which interrupt her banal and dreary life.

Once, Mrs. Grumpy served me while spending the whole time having a social conservation on her mobile phone on speakerphone. I don't mind overhearing the banalities of someone else's social life, but I do mind not being greeted before I'm served. Mrs. Grumpy is also apparently close to illiterate, as she asked for my name, and I helpfully pointed out I'd printed it on the Hermes return parcel I'd just given to her. She gruffly stated she "didn't read names off parcels" and forced me to spell it out.

Mrs. Grumpy clearly isn't the sharpest tool in the shed either: I printed off a Hermes label for a return of a stack of DVDs, and with much bad grace, she retrieved a bag she was supposed to put the cylinder into, complaining it was too big to fit. I helpfully pointed out that it would fit by turning it sideways, and rolling it up. Ultimately, I had to do this for her, and she attempted to justify her complaint by saying she "didn't work for Hermes". She stated this twice in the space of two minutes. I pointed out that she didn't work for Cadbury's either, but she still sold Cadbury's Creme Eggs in front of the till (a joke that was lost on her entirely).

In short, if you enjoy truly appalling customer service, high fuel prices (they're cheaper at the Rice Lane Sainsbury's), or just want to return a Hermes parcel and don't care about the Mrs. Grumpy's opinions on the subject, I'd advise going here. Mrs. Grumpy will surely live up to her name, and you can be assured of feeling wholly depressed after just two minutes in her. Either that, or she _might_ just wish you a nice day... but given this has never happened, I'm giving review 1 star, instead of 3. I'd advise Mrs. Grumpy to reconsider her customer service approach... and it might ultimately be better for her blood pressure, as well as for everyone else.

Although the staff are great in here, we've watched the prices rising in this place, daily this week. However, witnessed fuel tanks filled Monday morning. Rip off. Avoid like the plague.