Tunbridge Wells Hospital

All i can say is that I’m paying taxes for nothing into the NHS and that this place is an absolute disgrace for a hospital. Been there yesterday to the A&E pregnant in 7 weeks having some bleeding and with already 1 miscarriage in early May and all that the nurse could do after waiting 2 hours is hand me a plastic cup to pee in later on and tell me i was going to be seen by the GP in the hospital but she didn’t know exactly after how many hours would that be - she did say that waiting time would be definitely more than 2-3 hours. I suppose she thought bleeding is already a sign of miscarriage so why should the hospital staff bother with me anymore. Not even a smudge of sympathy or help. Even if I’m a foreigner in this country they shouldn’t forget how to be human and that i have the same rights as any of them! I’ve been paying my dues every month for the past 10 years and this is what i get in return when i need help…it makes me sick!

Had a visit today to Urology and that was great. Then things started going down hill. I was prescribed some cream so off I trotted to the pharmacy only to be told it's a 45 minute wait. After picking myself up off the floor and wondering how much extra on the car park bill at the end of this, I thought I'd go to the restaurant for food only to find on arrival that it's "staff only". Why don't the signs mention this?

Me and my partner are expecting to have little man to come out very soon. We have got Ruth in the delivery suite area looking after us and I can’t believe how amazing she is. She helps you every step off the way tell you everything you need to know and explains everything before she does anything I trust her with all my heart and anyone who has Ruth will be very lucky as she really good at her job please praise Ruth when you see her because she really good at her job thank you

Hi this review is for Neonatal Uint department.
We don’t have words to describe the amazing people in this department.
Form the minute are daughter was born the doctors and the nurses was there for as with answers and support in this very stressful and emotional situation ( Are baby daughter Iris was born at 31 weeks and 6 days) but the people in this department make as feel safe and in good hands from day 1.
After the course of 23 days which we stayed in the hospital with Iris we was more amazing about the care of this department I will not need to name the stuff because all of them was 100% there for as and for are baby with Answers (and Believe me we put a lot of questions) and support.
The video and messaging service is awesome we love it knowing that once we went home over the night we receiving updates about Iris(if she pop, eat, sleep ) plus a video ore a picture that make as feel more relax.
The morning visit form the doctors was always reassuring and the amount of information and explanations of what is happening was always make as feel that we are part of any decision that is made for are daughter.
The nurses looking after Iris day and night was always there to answer as any questions and give us guidance and support.
I wish to all the parents to don’t need to be in this department but if you are be reassured that your in good hands and a amazing team is looking after your baby and you.
We just want to end this review with a big THANK YOU TO All OF YOU
Ion, Mergyul and baby Iris

Parking is ridiculous!! If I had an appointment I would be stuffed, never anywhere to park, on this occasion I have a baby in the car and there is nowhere safe for me to park to sort her out while my partner is in the hospital having an appointment. I strongly suggest this gets sorted! It is ridiculous. People double park. Even park in the drop off point and leave their cars parked their! Not a good experience at all!

I was recently taken by an ambulance. Kent ambulance service is good, fast etc. We arrived at Tonbridge Wells Hospital and three people practised on me to insert a blood catheter and take my blood test using it. I had various trials in at least 3 locations, and I refused to take the fourth because I was pointed to a very painful place on my arm. An Asian-looking nurse found me rude because I tell her what to do! I said it's my arm and after so many holes I do tell what to do! Then they invited the superior English doc... she was indeed professional and did it all at once. And listened to me, put a blood catheter in one place, and took blood tests from another with a simple needle. Besides, I asked an Indian-looking doctor, who was commanding the actions, maybe there was no need for the blood catheter at all, just the blood tests. He said there is a need! And after my blood tests arrived all was fine, and they took out a catheter which was not used, and I ended up bruised for no reason... Two starts for them as out of 4 present / dealing with me - 1 is a medical professional! .... But the area is good - lots of forests, the hospital is clean and good-looking inside and outside, I wish the people there were also trained to align with the place.

Mostly great, hence 4/5 stars. (Edit, 3 stars. See note below.)

They treat you with respect and dignity. Downsides is there is only one operation theatre so they kept delaying my operation over and over again, so I went 29 hours not being allowed to eat. I wish they just moved it to the next day and let me eat. Also they won't let me go to the shop to get a newspaper or something, or even let me pay a nurse to do so. Also the room has no shower or wash area so I sort of had to shave in the ward main area in front of other patients at night 😅

Staff from the surgeon and head nurse down to trainee nurses and cleaners work well as a unit. Very professional, I felt like I was in safe hands.

Most staff are friendly and professional.

Another problem (not the hospital's fault) is there is a young couple and the boy keeps trying to exaggerate the girl's pain and we heard him say to her that he wants to get her checked out and would also like some morphine. Basically he wants to be the macho man and get his girlfriend to jump the line in front of other patients who are in pain too but less whiny or less entitled.

Edit: dropped from 4 to 3 stars. They decided to discharge me at 10am which is fine, but didn't get the paperwork until 2.30pm and then sent me off without anyone to get me home, they pointed me to the taxi phone then went away. No taxis available. The receptionist rolled her eyes at me when i asked for help and sarcastically told me to go back to my ward if I was in pain (I was in literal stitches and yes in a lot of pain). They literally didn't care that I couldn't get home nor did they care that the only person at my house was my girlfriend who herself is suffering with covid. They said we should avoid each other as I am very weak and vulnerable one day after my operation, but then didn't care that we only have one room in my flat. So yeah, if you aren't rich enough to have a big house and a personal driver then this hospital stops caring thay you might be in danger

Amazing care after c-section. All nurses and members of postnatal was amazing. Big private room to recover. Stay at hospital was great and well happy with procedures. Happy mum and newborn baby. Keep up the good job.