Charing Cross Hospital

Every time that I have to go to A&E at this hospital is the same situation. They don’t have any staff and the doctors are taking only one patient every 2 hours. Some of the staff are only walking around or eating during they are working. It is really unprofessional and the worst part is that the patients have to wait for hours with pain. I do not know what it is the exact problem but always it is the same story. Too many people doing their jobs with really poor quality or lack of staff. 100% not recommend it.

I have attended St Mary's hospital and I was contacted by the Admission Department at Charing X with the date and details of my surgery.
Carly was extremely kind from the get go and she handled a difficult conversation with avery emotional and very fragile me.
She was supposed to give me the date and hung up the phone but she stayed on the line and offered support and comfort to a stranger she never met in her life.
She has been at the end of the phone since and has arranged for the most supportive, caring, kind possible experience, including working with the Surgeon and the Wards to find me a bed to stay overnight because I don't have anyone to look after me in the aftermath of the operation.
She took it upon herself to amend dates and times and put in motion the Department.She arranged for my assessments, phone consultations and introduced me to Monday who's following in Carly's footsteps has been in contact to arrange a suitable location for me to be admitted.
I called PALS and expressed all my gratitude for what Carly did, she initiated a journey into one of the most underrated Services in this Country, mainly run by people who hopefully gets appreciated for taking care of us, no matter what.I have been harsh with the NHS when they failed me and I am fair in praising and ranting both.
We are all taking things for granted and sometimes forget that that one individual who is just a voice over the phone can make the difference to our lives choosing to be kind.Despite Staff shortages, sickness, person problems, frustration and a good deal of indifference Hospitals are trying to do their best with what they are given.Which sometimes isn't very much at all.
I have now been redirected to St Mary's so I will not have the privilege to meet the Admission Department Team (although I think I might interfere with Fate for once and change this) but I have been humbled by the support network they created.
I have always believed that you get what you give and that some people are in their profession for a high purpose.
You should always be kind to strangers, they might be Angels in disguise ❤️❤️❤️

Best hospital! I did my injection due to severe lower back pain two days ago . They were so friendly and polite. Everyone trying to do their best to make you feel comfortable and relaxed. I thank the doctor for his great work and all the stuff were very supportive, sorry I don’t remember all names I was in such a pain but nurse (Lee) was holding my hands all the time and saying “I wish I could take the pain from you “ such a kind , thoughtful and human she is . Other one got me tea and coffee after the operation. I do always respect NHS for the great work but this time I thank them each one from my heart ❤️🙏 All the blessings people keep going 👏

5* due to the amazing doctor Mac (orthopaedic). While visiting London, my daughter broke her foot on a Sunday evening and even if this is not a children hospital, he helped us and treated her amazingly.
The procedure until you get to the doctor is completely ridiculous though.. you gotta talk to the receptionist and then to a nurse and then she sends you to see the doctor - where you lose valuable time and suffer for no reason. I guess this is an NHS issue though, which doesn’t mean that this hospital and its staff, is any less amazing. My daughter and I thank you doctor Mac 🤍 Greetings from Greece.

Went there for a CT scan. The wait wasn’t long at all (i went private and not on NHS).
The staff were amazing, Nada was very kind, informative and reassured me as i was a bit nervous. The process was very quick with no discomfort at all. Becky was also super nice to me. Thanks ladies. Keep it up.

This is an honest review. I was admitted for accute bleeding. Although I was in hospital for 11 days. The doctors were able to fully resolve my issue, despite the long time it took. The only down side was the lack of qualifications a lot of the ward nurses have, showing their clear lack of nursing skills.

Let me summarize you our 3 hours under 3 minutes, so you know what to expect if you visit here. And maybe, the hospital management can learn from the chain of issues.

We are not living under a rock so we were prepared to NHS and long waiting times. But the real problem is beyond that; it is the ambiguity, a system that lost the human touch in the whole process.

After a week living with flu, my wife got worse and started to develop a wheezing lung, with shortness of breath. We are a family who normally tend to wait, but this time - it really became a “okay, we need to see a doctor now”. We called the hospital first. Yes, she wasn’t good, but still not too extreme that we could wait over the bank holiday to have more alternatives in daytime.

First on the line, a very rude call operator. A polite opening from us and a simple question (how long is the waiting time)- turns into a frustrating conversation. He did not even let us talk, continuously interrupted, rejected to answer the question and held a blaming tone: “if she is unwell why are you not bringing her”. I honestly think an ordinary person would have a much better chat - quite shocked to get this from a professional who is trained (I hope) to do this.

Whatever, we hang up, and decide to leave home (bad decision, if we knew what we’d go through).

We check in and get told to wait. 20 minutes, a lady calls and gets her blood pressure and temperature. She adds “nothing to worry, you have a flu, I have one too”. Okay, that doesn’t make us feel better, but fine. We are told to wait again. Another 20 mins or so, someone else calls us in. She listens to her complaints for 30 seconds, gets us to another room full of patients, asking to wait. The whole thing feels like a game; we are level 3 now. We observe nurses bringing medicines, patients coughing without masks (and not covering their mouths), nurses hanging serums to people right there in the waiting space. You feel like you will get worse by just being there. More than an hour passes; a guy brings a wrist band with her name on and leaves. No screens, no numbers, no clue what to expect or when we will be called. There are people coming in to the waiting room after us and get called in earlier than us. You just constantly ask yourself “what’s going on???”. I decide to find a nurse and ask a rough idea how long we should wait for, or if our name is even on the list. And she says “oh, current waiting time is 5 hours”. I mean… You can imagine how we felt at that moment… 3 hours for absolute nothing.

She would be better off staying home, and we would not add congestion to this system if that call operator, or receptionist, or nurse #1, or nurse #2, or nurse #3 - just someone gave us the slightest idea of what to expect. Or just a simple check and medicine prescription. Rather the whole 3 hours felt like an endless chain, and no idea how long it would further take.

Of course we called a cab and left for home. Never, ever again.

My partner is severely brain damaged and has ended up in many London Hospitals in the last 29years. Most of the time I have dreaded the Hospitals. Mainly the attitude of the nurses. Charing Cross has been the best hospital and the nursing staff on South 6 has been the most wonderful nurses l have met. Not only are they caring to my partner but also very kind towards me.