Orpington Hospital

Nurses are friendly and very helpful. Second hand books available to buy from hospital shop when you are bored. Walk in blood tests facilities (usually approx. 1 hour wait, sometimes more - no matter what time you get here) available. However, if you arrive after 330pm (even though it closes at 430pm), you may not get seen because the wait was too long. So you may end up paying for the car park without the services you need. Outpatient dermatology clinic is moving out to Beckenham Beacon. Hospital building looks a bit run down and floors can be better cleaned. But despite all the above, service is always courteous which matters the most. Try to crack a joke and make the nurses smile - they'd love it!

Tucked away down a suburban road. Sign posting for its location is dyer. All hale Google Maps.

Mid size hospital with a testing centre which I needed to use.

Covit testing is becoming the norm now. This is my local test centre and because I dont drive I was allocated this unit to take care of pre-surgery testing.

I found it after a couple of miss turns.

Carpark is on the small size and expensive. What you going to do. Its seems that this part of the hospital experience now!

I spent almost two months here recovering from muscle loss after contracting COVID in 2021.
The facilities are excellent and the staff are truly amazing. If it were not for them I never would have gotten my life back. Their support and compassion got me through some dark times. Bless them all.

Update: it seems the Doctor looking after my case since 2018th has no clue what he is doing and he doesn’t give me much info either. Very disappointed with him.
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Had UV scan twice. First time the gentleman was very kind and explained everything. Second time I felt like in a mass production machine ‘lay down - scanning - go now’
Anyway, waiting time was very short, clean and nice place of what I saw. Oh, the department receptionist is amazing, smiley and very kind.

Staff are on the whole very nice…but not enough of them. I had a colposcopy and had to wait 3 months for the result!! Now chasing the follow up smear result done over 2 months ago and it’s still sitting in the ‘to type pile’ as it was 4 weeks ago when I rang. They desperately need more staff in that department.
I was told they are only typing up from the beginning of May so it’s going to be more than 3 months this time.
I feel sorry for the admin staff who are obviously struggling. From a patients point of view this is
not good enough. Employ more staff!

The nurses are generally lovely, but it doesn’t make up for the fact that the outpatient management is terrible.

You know how it apparently costs NHS £160 for every appointment you miss? This hospital sent my appointment letter to the wrong address, and that was done with 6 months delay to when it was flagged I needed the appointment. I found out about the missed appointment because they reached out to my GP rather than attempt to contact me via phone (which they had on file) and the GP kindly alerted me. When the appointment was finally re-booked, and it was booked for dates I specifically said I could not attend on twice along the way, almost a year after it was due - the consultant didn’t quite realise the meaning of dates in my notes and I ended up having to have another appointment after that one. At that second appointment I was told I’d be having the procedure I specifically declined in my previous appointment, instead of what I was there for. Again, I had to straighten that up. Just so so messy and discouraging.

While I don’t mind the building itself (clean, reasonably well maintained) and think that nurses there are so lovely in person, I cannot see how NHS hospital can be operating with such level of inefficiency and poor outpatient management.

I think the staff are very friendly and welcoming I’ve had a few appointments here in the past with yet another one soon

A very lovely hospital located in Orpington off Sevenoaks road, this is a non emergency hospital and deals with other stuff
There is a canteen here which does some good food and the staff are friendly
The parking is a mare and the spaces are usually gets filled up and the machines are not that good