St Georges Surgery - Cheltenham
121 Swindon Rd, Cheltenham GL50 4DP, United Kingdom
4.5
60 reviews
8 comments
WW49+J6 Cheltenham, United Kingdom
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Monday: 8–18
Tuesday: 8–18
Wedneasday: 8–18
Thursday: 8–18
Friday: 8–18
Saturday: Close
Sunday: Close
Tuesday: 8–18
Wedneasday: 8–18
Thursday: 8–18
Friday: 8–18
Saturday: Close
Sunday: Close
reply to you:
The problem is my kid is only 12 years . He is a child. Even the pharmacist told us they won't recommed any medication for children and should go to see the doctor before taking any medication, if he is an adult I understand but he is a kid. and you as a doctor suggested us to give the medicine for a child without consult to a doctor. I know you proberly busy but come on, is a child. Really dont understand UK doctor .
I had the same issue on registration. Initially was told I could register for 3 months temporarily if I wished to, then fully register when I was ready (as I was new in town & I had not taken in any proof of address). As I was Not well and needed to see a Dr I agreed. Next thing On booking for an appointment an older woman (who initially advised that I needed proof of addy) came to help the young lovely lady assisting me & who also had told me there was an appointment on that very day, but she (older lady) kept on saying no I don’t want her to see this Dr ….no I don’t want her to see this one….even when the young girl kept showing her available spaces. It was a Monday next thing she says is “ok I have Saturday” I was shocked and asked what happened to the other appointments then she told me they were for emergencies only. I assured her it was an emergency then 🤦🏾♀️I was asked to call in first thing next morning if it was. Gutted I left after 30 or so minutes of going back and forth. Booked next morning over the phone and was seen by a Dr that day, bloods taken following day then saw Dr again after the bloods, scan was “supposedly” booked. After almost 4 weeks pain came bk & I called in to book dr & also questioned about scan delay 🤷🏾♀️🤷🏾♀️To my surprise I was not even registered anymore was told my registration was only 15days and it had expired, secondly the “scan” I waited for all month was never booked at all. The frustration and the anger of waiting. I had to re register again In order to be seen and attended to and rebook the scan. No one apologised except for the Dr and the reception staff actually laughed when I tried to ask how you can be registered 15days only …even the dr was shocked and puzzled why that had happened. This was tiring, frustrating and unfair for someone who is not well, anticipating results and eager to get whatever that was wrong with me rectified. Those older women do not need to work there, they lack empathy and are just not used to seeing people of colour. First day I walked in there I told my partner that the older lady didn’t want me to register, but he reassured me thinking maybe she was just having a bad day…to say I was not surprised when I found out she only registered me for 15days is an understatement. She didn’t even try to hide her disgust or pretend to be polite. Even after all that discovered I didn’t even need proof of address to register in the first place. 🤷🏾♀️🤷🏾♀️🤷🏾♀️ Looking for a better surgery at the moment 🤦🏾♀️🤦🏾♀️
Special thank you to the lady I spoke with today (23/12/2022 10am) on the enquiries line who was patient, kind and empathic. She put my mind at ease and was very helpful. Very much appreciated.