The Firs Medical Centre

This place has brought me so much stress i should be recompensated for it, i don't have a problem with the doctors, but trying to book an appointment is like trying to break into area 51, it's impossible and there's no point of trying. They've probably killed more people than they've treated. 0 stars, I hate them

They have new management and it’s been a much better experience. They have moved consulting from e-consult to Klinik which has been easy to use and I was able to get an appointment quicker. Their new website is so much better than the old website too.

The new management have really helped. I submitted my request online for urgent appointments (2 separate occasions) the first one for me I was called back before 10am and seen the same afternoon and the second time for my baby I was called back almost immediately did a telephone call with the doctor, was able to send him pictures and was given advice and a prescription all within 30 mins of submitting the form. My personal experience is that the care from the doctors has always been high but now with the new system in place for urgent issues you are seen very quickly!

Submitted a form via klinik, Doctor called me back in 25mins which was incredible! Previously I’ve waited over 48hrs for a call back! New management is outstanding, finally a breath of fresh air from The Firs! Thank you

I’ve seen a huge improvement with the firs recently and the new system for booking appointments is much better than it used to be.

I submitted a form for a consultation in the early morning, asking about a follow up consultation. Received a call asking if I was able to go to an appointment in less than an hour.
I went and the Doctor was extremely helpful, understanding and really clear in explaining everything to me. Another amazing thing is that she asked me what pronouns I go by, thing that never happened to me before.
Couldn’t recommend this GP more.

Very impressed with The Firs since they have been under new management. Quick triage resulting in quick face-to-face appointments and skilled GPS.

I'm extremely disappointed they have not replied to my email regarding the receptionist action. When I went to the surgery the manager didn't want to have a meeting the excuse I was given is she's busy. I will not recommend The Firs to anyone.
Zero Rating