The Old Surgery

So the receptionist just LIED TO ME OVER THE PHONE. I called at 5.30 and she said apparently the doctor has left bearing in mind they're meant to close at 6.30. So you're telling me there's 1 doctor in that whole place? I have raging tonsilitis and I'm getting messed about by you lazy pen pushing plonkers. What an absolute disgrace.

I am very happy with service and staff. many thanks for Dr , nurses and reception, they are always friendly and helpful . I am really appreciate that GP still gives urgent appointment at same day.

Shockingly bad service, got worse throughout the years as well!! Leaving this dump after 12 years, I’ve had many terrible experiences but this last one was the last straw. Receptionists have serious attitude problems, talk over and shout and wouldn’t even let you speak. Most incompetent GP Surgery you can find in London. Avoid at all costs.

I have been with the service for 9 years and I'm still happy the way I've been treated. The whole team is just amazing and but missing Dr Vidya Patel. Keep up the good work.

I've been waiting ages for these guys to complete a form for me and send off. They're very hard to get hold of on the phone and via email and have taken constant chasing to get anything done. In short these lot are about as useful as a chocolate tea pot... i'll be moving surgery.

My partner called today to book appointment for our son who is under 3 y.o. to book appointment due to wheeze and cough. Receptionist told us they are busy and to try over the counter medication . Pharmacist said it's ridiculous as he should be seen by GP ASAP. Came back just to hear that they are fully booked and they can book him in tomorrow at 5 pm.

I work myself at GP surgery and asked for advice here as i can't count on the GP surgery i am registered with. I am aware of the bust winter flu/strep A but my son with a history of wheeze/a&e and ambulance coming to pick him up as he was so poorly is telling me to but non-existing medication.

Thanks for not helping . As parents we do all to protect our child but without help of GP we have to bother 111 which shouldn't happen.

Vidya Patel the GP is amazing, their was also a Doctor From Trinidad who was outstanding. The staff are amazing. Very impressed. May Allah give Barakah to this practice and all that work their. Ameen

This is the worst GP practice I have ever seen. The doctors are incompetent; I have had to tell them the protocol for managing patients on bidphosphonate drugs as they were completely unaware of NHS guidelines. There is 1 receptionist who is very rude. The worst part is that this GP surgery provided almost NO care for patients during the pandemic unlike other healthcare professionals such as stern pharmacy across the road who actually provided medical advice and care for patients in need. This practice is a disgrace to NHS healthcare. Even now they act as though patients are all infectious and lock the door unless you have an agreed appointment. No patient centred care or planning in the covid recovery plan. This GP practice is awful.