Broomwood Road Surgery

I have had issues with this surgery many years ago, which I addressed with them.
But I have to say that the surgery has changed and the doctors have been fantastic on many occasions! Very supportive and responsive. Thank you!

The receptionists are absolutely terrible and need training on how to pick up a phone as they will disconnect you both when you are waiting and when they pick up the phone and then not ring you back even if you just got through after 15-30min wait.

Honestly its so frustrating, this surgery has gone so downhill since covid and i would recommend to anyone to go to a different surgery.

Poor attention to detail and just general incompetence. Would give 0 stars if I could. As a returning university student, I needed an urgent appointment and tried to temporarily register with the surgery. They said they would process it as soon as possible and give me a call back as soon as I am able to book an appointment. A whole month, no call. Called them back under the assumption that they just forgot to call me, turned out I still wasn't registered. Had to go in and temporarily register again, and was told over the phone to just bring 'a driver's licence or something'. Upon getting there, was informed that I need 2 separate IDs - one for my address and one for my photo, meaning I was completely misinformed initially. After handing everything in, I called the next day to see if I'd been registered yet, only to find that my form had been misplaced again. Was asked to come in AGAIN, at which point I decided to call 111 instead.

Would give 0 stars if I could! Terrible, no urgent appointments (even though there is never anyone In the waiting room) and a receptionist on a power trip! (Who would be sacked within 5 mins I she worked anywhere else!) Not a good mix when your health is in their hands! "Go to A and E" is all you get, no wonder the hospital's are struggling when the GP receptionists lump ALL of the GP responsibilities on the A and E! Disgusting!

Terible surgery. I had fever and on the bed for 9 days. Then I submited this vey sophisticated econsulnacy from which ask 100 of unnecessary questions including if I feel suicidal.
The doctor sent a text after 2 days saying I need an apointment and someone would call me ina few days time. Yes FEW DAYS time, thats what the text said.
Some one call me in 30 mininutes and gave me anothert phone appointment with a doctor from bromley hub but which is in 7 days time.
So I have fever, cough and body ach for 9 days + doctos gave an appoint after 2 days + the apointment will me in 7 days
Total numbe if days before I have a phone call from a doctor = 9+2+7 = 18 days.
I hope the doctor will not tell me that they want to see me face to face in another 7 days time agfter the call apointment and hope I will still be live.
Overall the qulity of the people who had;e the calls are 0 and rude.
Do not go there, they are there just to keep the GP surgery running. Not for you.

Would give a zero they are shocking. You cannot get through on the phone it says queue full call back later. So you fill out the form and ask them to call you. They text and tell you to call them. You call and get told the queue is full and call back later. You try to fill out a feedback or complaints form the link does not work and it sends you back to the form you have already fill out with the response to call them back.

Worse surgery ever tried to get an appointment now for almost 2 weeks been waiting for a doctors to call poor service and extremely rude and unproffisonal waited 30mins to speak to someone reguarding telephone appointment 8 never recieved

They ALWAYS get your appointments wrong. Better you just stay home and die because you’ll die way before they actually book you in