DocTap Private GP

Went in to get a quick appointment before going on a trip and it was great. It was super convenient and quick. I totally recommend it

I arrived in London as a tourist and realized quickly that I needed to see a doctor for a condition that I recognized may require treatment with antibiotics. I searched online for a walk-in clinic and came upon Doc Tap. In less than 24 hrs of landing I had an appointment. I found the experience very welcoming, the office clean and process extremely efficient. Dr Hannah Davies took a thorough history of my current meds and I was able to provide her with previous test results. She was very helpful and knowledgeable and even provided follow up resources for me to investigate by a later email. She was very pleasant and I would highly recommend her and this very cost effective service.

Very very easy booking process and I was even seen 10 minutes early, which has never happened with a Doctor before in my life! Dr Ndlovu was extremely professional, made me feel very comfortable and even sent me a follow up email with further information. Would recommend to everybody.

Amazing service from start to finish! Really fast, modern and user-friendly to book an appointment online where they also send helpful reminders. Dr Ndlovu did an amazing job during the consultation where she was both compassionate and professional when giving me advice. Also got the follow-up results the day after electronically with more details than expected which also helps if you want to claim from your insurance. Really positive experience!

I highly recommend this place and Dr Ndlovu!

I went to the clinic(Liverpool street location) for the first time and I was only 5 minutes late. In order to insure the best customer service for the patient, you need to make sure the doctor should have enough gap between patients. Therefore it’s very clear that you don’t care about your patient’s wellbeing and you are giving out slots that isn’t practical for people who are coming to visit for the first time or in general. And 5 minutes policy of yours is robbery, unprofessional.

And the reception was not being helpful for rebooking the appointment or providing other services.

I will get the bottom of it until I get my refund.

DO NOT GO THERE

Very easy process and the doctors are very kind and knowledgeable.

Doctor provide a flexible and professional experience. The doctors are friendly and helpful. The costs are reasonable. I have been going there for over 5 years now. My NHS GP is brilliant but Doctap can give you the time and the availability you need.
Strongly recommended.

Cancelled my appointment last minute by email. If I wanted an appointment on Wednesday I would have booked it for then. Unhelpful at letting me book another appointment so asked for a refund and will not use them again.

They claim they tried to call me but they did not. There was no missed calls or voice mails.