Hair remedy

I'm not one to usually leave a bad review but I have just seen them post a photo of my hair with the caption “you dream it, hair remedy will make it happened” and this is far from truth and people should not be lied to.

A few days ago I went to hair remedy wanting the 1st photo attached - a full dye of brown with highlights, a very natural look. Instead, I got the 2nd and photo, which clearly is not what I asked for. I’m not usually one to complain so I went home to sleep on it. The following day I was devastated, it looked like I had grey streaks, I looked double my age. Not only this but my roots looked red / orange in some areas (3rd picture). I rang and explained the situation, the female assistant told me to come in to get a toner put in which will make it darker, I explained I did not want a toner, I wanted it dyed brown so it was permanent, like what I originally asked for.

When I got to the salon they completely dismissed what I wanted and just made it darker with a toner. I then asked if they could make the front lighter so it could at least slightly resemble the original image I showed them, when I asked this the female assistant HUFFED annoyingly and I was told it will get lighter itself with a few washes. (the same female assistant also put hair dye all over my sides of my face, my face is STILL stained and when she washed and combed my hair she was extremely rough, it was obvious she does not care about clients).

It’s very rude and unprofessional to huff in front of your client, if anyone should be huffing it should be me, I drove 1 hour 30 minutes each way to get my hair done by Hair Remedy, only to repeat the journey again. I paid £245 for something I did not want, they then tried correcting it with a toner which will eventually wash out, it also looks red under the light, as shown in the 4th image. the hair I have ended up with is definitely not worth £245 and definitely worth an apology, but they did not apologise once.

The male hairdressers were comforting however it felt fake because they knew it was not what I asked for and kept making excuses so in the end I just wanted to leave.

The only person who gave me genuine kind and professional service during this was Onur.

I’m definitely never returning and do not recommend.

Hands down to the best hair salon I've been to. The service is unmatched, they go above and beyond to make sure you leave happy. Amazing atmosphere and they really know what they're doing when it comes to hair. I would highly recommend it as I have always received the best care. Thank you for making sure that I always leave happy.

The staff are helpful, friendly and always very thorough in explaining what they are going to do, why they are going to do it and what results i should expect.

I like to change things up and always change the colour of my hair. The Hairdressers at Hair Remedy have always guided me through the transitions and got the colour i want without doing any damage to it.

I have nothing but great things to say about this salon and the only people i trust to do my hair!

I have recommended them to my friends and colleagues and will continue to do so

I got cut and straight blow dry. Alpay did my cut amazingly and Zara blow dried it straight and it was sleek for days, honestly so impressed. They were so uplifting and boosted my confidence!!

I had my hair down with Tony was an amazing experience he was very caring and took care of me and how i wanted my Balayage done and at first go he got it right. He had a smile on his face all the time and he told me if i didnt like it he will do what he needs to do so i can leave there happy and he did. I love my hair its amazing. I will definitely go back again and again. The staff are so friendly and all have amazing smiles. Regardless i went there with my 4 and 3 year old they made sure i was happy and so was the kids. Excellent customer service and a friendly/ family environment. Thank you guys you all are wonderful 🙏🏻👍🥰

It’s a friendly place, great customer service, great atmosphere and also Kérastase products.
My hair feels so silky, beautiful blow dry.. Thank you 😊
I will come back for sure and I definitely recommend this place!

Im not somebody to complain but I paid a lot of money for something I didn’t want. I asked for balayage which was £120 and I ended up paying £230 for something that was completely different to my request if it wasn’t possible it should have been made clear to me from
The very beginning when we was having a conversation and I could have just done my roots. I don’t like confrontation and I don’t like speaking my mind. The people are nice but don’t make it out that it wasn’t possible to do what I requested and hence why I have the colour I have now. If it wasn’t possible after me showing the picture of what I wanted let me know then I would not proceed with it. I left it in the hands of you guys and I came out blonde. I did not want a blonde balayage. I got made feel like I couldn’t say what I wanted too because you guys knew what you was doing. I’m more upset 2 weeks on because it’s a horrible colour on me and a lot of money was spent. Furthermore I asked for balayage which was £120 how did I end up spending 230? Clients should be told what it will cost before starting any treatment not when your in the middle of dying the hair. £120 just for balayage and it does not include cut and blow dry. Fine that’s not included. I paid what I did but I wanted my hair on the browner side of balayage. The original phone call I made to the salon was for a balayage hair colour which includes cut and blow dry which they confirmed total of £120. Whilst getting the treatment done they added organic noir which I didn’t know about, extra for toner again I didn’t know about. I ended up with completely different hair colour to what I wanted. My hair is not thick and it was already dark brown. I’m so gutted and I don’t know who to trust with my hair. I was told because my hair is warm I can’t get the brown balayage and hence why my hair is a blonde balayage. I’m just so upset. I attached the brown balayage of what I showed and the blonde is me now. They are two different colours.

Absolutely cannot recommend this salon enough, Just had my first appointment here and loved every bit of my experience with them. The service was great, the atmosphere was warm and welcoming and my hair has never looked better!! If you're looking for a change in your hair, hair remedy is the place to visit