Burger Plus (Camberley)

This place is an absolute joke. I arrive at the shop at 12.05am on a Friday night as the website said they close at 2am. I turned up, the shutters were down and there were people inside the shop. I called from outside the shop and told them I'm here to order food, they said they closed at 11pm. I said their website said they close at 2am, the worker wasn't offering any explanation and kept saying they were closed. This made me incredibly angry as I drove 15 minute to this spot as it was halal and i heard it was a relatively popular franchise. The whole ordeal was absolutely shambolic, there were no clarity and it was downright frustrating. I'm not from the area but if I come back I will avoid this place at all cost. Pathetic.

I can’t do a 0 rating. This is the worst kebab I have ever had. First our order turned up wrong and then when they came back out with the replacement the “tomato ketchup” was the tomato sauce that goes on pizza, the bbq sauce didn’t taste like bbq sauce. I can’t even describe what it taste like. Wasn’t even edible. When trying to contact the takeaway they hung up and said they would talk to us tomorrow. No refund and no edible food.

Great burgers! Service can be slow at times but we do live far away so we think its due to that. Food is really good though.

Been here several times now and have made my mind that today was the last time after the quality of food was provided the burgers were smothered in sauce can taste more sauce that the patties the chips was good but again few extra chips wont kill you the yellow cobtainer was practically empty.

Always really good food, ordered from here many times. We had 1 experience where the food arrived stone cold but this was clearly due to just eat driver not having a bag. Called burger plus and they got it replaced straight away and was great as always. Highly recommend!

First time ordering from these guys and wow the food was amazing! Burger was spot on, kebab wrap was delicious. Chips and cheese sticks were good. Definitely 5 out of 5. Delivered in a good time and driver was great. Thanks!

Do not waste your time or money. Ordered online using their website as I normally do, which went through and payment was successful. Over a 1hr went passed and no delivery. Called them to ask where the food was and they said the website wasn't working. I then asked them to check and the guy then confirmed the order did come through but hasn't been made as they weren't checking. I then asked what's going to happen now and they this wasn't acceptable, Burger Plus not checking the system isn't my problem and if I didn't call to check they would have known the order was pending. Asked what options are available and he said they will put the order in now which will take another 30min plus all the drivers are out or cancel the order and get a refund. I was hoping they would compensate in some way as I wasn't happy and I said I would need to put a review on Google. He then passed it to his manager who then said "listen I can be very nasty and rude as well" accusing me of raising my voice, (which I didn't) which took me by surprise as I didn't know asking where my order was is classed as being rude. I then understood that asking for a refund would probably not happen and they don't have any customer service skills to handle a simple request what so ever. I then got my order 1hr 40min late and they messed up one of the orders. Never again.

We ordered a kebab wrap with chips and the chips didn’t arrive when I called the shop they were rude on the phone and refused to send the missing food out that I had paid for aswell as that the kebab wrap didn’t have all the salad with it and tasted disgusting and the mozzarella sticks were cold and tasted like they’d been sat on the side for ages.

Very poor customer service and wouldn’t recommend the food either