Toolstation Camberley

Good selection of tools, paint, plumbing, etc friendly staff and helpful

All I wanted to do is buy some new work boots. I am fully aware of covid 19 and quarantine rules. I tried on two different styles of boots. I am a size 10/11 and wanted to try a size 11 just to make sure I brought the correct size. I was told "No" due to quarantine rules. I appreciate the situation that they are not available to try on for other potential customers for 72 hours but the attitude of the staff member came across rude and like he couldn't be bothered to get another pair. Disappointing!

So slow.....no point in using the click and collect as the queues in there outweigh it. Stick to Screwfix if you want fast service

To start with I would call it a rasict branch as the insulting treatment they give, only hurts you and do not make you feel inclusive.

Its all clear when you see branch manager misbehaving and refusing to tell his name which he I believe is my right to know. He refused to serve me and walked away which was very ride. I request ToolStation to please see CCTV footage so correct this un professional behaviour. Not only this the staff joke around each other in very awkward way instead of serving customer. The branch manage may have affair with one of his staff as you can clearly see the way they talk and ignore customers. I know it may be their personal matter but they need to be professional and not make ustomers feel awkward.

I asked his colleague to tell me his name and he also refused on which I asked if I can speak to someone. He referred me to Customer Services as that is the only card they all have to play. I politely askedhis name and he also refused to tell his name, I assume they should be wearing name badge which they weren't. May be "Rhys W" who served me forgot that in recipient operator's name is stated anyway so there is no way they should be refusing to tell names.

They all try to corner you by grouping so I feel terrified and embarrassed to go this store, i faced same attitude and behaviour on 3 visits and I won't be going to that store ever.

If Toolstation care for their customers they should change the staff or atleast change the branch manager as he doesn't deserve to be the manager as he is demosntratinh wrong behaviour and attitude. Please see CCTV footage for 27th October at 2:10 pm.

I have attached receipt as well as need to make it gets investigated and to make sure that no one else get treated like this. I ignored last 2 incidents but it gor wrose and worse so now I had no other option but to add a review.

Shame on racist branch manager and the way he is training his staff.

App was a little slow to get the order through, but other than that it's great prices and great stock! I prefer these guys to Screwfix nowadays

All the same things at toolstation
Counter staff helpful and friendly. All clean and tidy. Only drawback is they still have restrictions in place with not enough places to do your order forms, so do them online or expect queues at peak times.

I wanted a bit for my power screwdriver to fit a small posidrive screw . Dave on the counter staff went out of his way to help , finding items in the catalogue, finding the item , and then picking from the warehouse , finding the item unsuitable returning for another likely item until when found the right item

Asked for a 35mm socket and the salesman told me to look in the catalog because it would take him long to find it on the system! Asked him if his PC’s search button didn’t work and he walked off without helping me!
Bad attitude and service……my first and last time to toolstation!