Toolstation Exeter Marsh Barton

I regularly use Toolstation. Wide range to choose from, great prices and staff are always friendly and very helpful. I generally order online and then collect when convenient.

There are pros and cons to purchasing from Toolstation. For me, the pros outweigh the cons, and I feel this will be the same for most. This site is probably no different to the rest throughout the UK, and is certainly no different to the one in Sowton (for good reasons! Those guys also rock!).

Pros:
-Generally lower prices for equal/similar quality products available in Screwfix, Machine Mart, B&Q etc.
-Open 7am-8pm most days (so are the competitors to be fair)
-Staff are very reasonable (might even re-open the doors to the shop for you if you arrive bang on closing if they haven't turned the lights off yet!) and helpful if you are looking for guidance on what to buy
-Parking at this site is basically never going to be an issue. In contrast to Screwfix on the opposite side of the road where I've had to wait to park before (first world problems, I know...)

Cons:
-Returning stuff you don't need is less 'slick' that at the previously mentioned places. You need a physical receipt, or to trawl through the receipts on your phone app, which are presented as a list of order numbers which is tricky to read.
-Returning stuff for cash as opposed to exchange/credit seems to depend on the staff member you're talking to (I've not figured out their formal or informal policy on this yet)
-Sometimes toolstation is more expensive than the previously mentioned competitors

Upon re-reading the above, it does feel like for anyone who is organised and knows exactly what they want, toolstation is a no brainer most of the time. I've only had great experiences at the Marsh Barton Branch, and frankly I love that they're now opposite to, have better parking arrangements, are generally cheaper, and yet somehow is less busy than Screwfix?!

The employees at the store were friendly and helpful. I purchased a couple of items that had to be delivered, they advised me that because of the price I could have saturday delivery. Unfortunately I have not received my order yet. I hope I get a call from the courier to advise me when I will receive my order. Fingers crossed that it all goes smoothly. My mark would be better if I received my parcel yesterday. Regards.

Great prices but must extremely unhelpful with advice regarding products "you can read the description in the brochure!" - nearly didn't but from there because of that 😳😳😳

First class effeciant service & cheaper than anyone else at the time of purchase 7 days a week.

Plenty of parking in car park. Quick and easy purchase of silicone

Good service
Had what I wanted when I wanted it

Cheap. Not cheerful.
Appalling service from this store.
staff member "Pete" described himself as the store manager was particularly rude & uncouth.

Word to the wise. Screwfix is directly opposite. Clean store, knowledgeable staff & quality products at a good price.

Steer clear of this toolstation.