Boots Hearingcare

Poor telephone answering

I went to an appointment for an Eye test that was my bi-annual check on Monday at 15:55 but when I arrived, it was cancelled without any calls or messages to tell me about it. The reason behind it was that there was no-one available to do my eye test. This was the second time time that I have travelled to Caterham for a pre-booked eye appointment when there is no qualified staff available. This appointment had been rescheduled 5 times by Boots, as it was. The customer service was very poor and borderline on rude. I feel disappointed and let down as I have been a loyal customer for many years.

Anetta has very good customer service and friendly. Would recommend.

Loved the Audiologist Anetta! so patient and understanding

loved the assistance with my faulty hearing aid