Boiler Repairs R Us

Copying most of the response from a previous review below as i've had the exact same experience.

Want to make sure everybody sees how bad they are!!

Such a scam, full of lies and hiding behind talking all the time and not letting you have your say! We should have read the reviews before calling this company.

They came to check our boiler and charged us £300+ just for the diagnostics and recommended a repair over £1300.

When we disputed the way they conducted the day and the work (always prolonging the time it will take to finish up, leaving us with a radiator that stopped working because of their work) they went on the defensive and threatened to remove the work they did, never giving us the chance to address our concerns.
They are so well in tune with how they work and what they say, this is a 2 man business (Simon on the call, Stephen working) and they speak exactly the same way, manipulative and disregarding facts.

We will take action against this company as it seems they are doing this to most of the people.
Awful company and on top of that awful manners from people especially Simon. Stephen was the one doing the work, and the one that keeps interrupting you when you want to have a say.
Just ask them approximately how long they'll need to work on something and see them go in circles and by the time you realise they stack the bill up so much you can't say a word before they threaten to dismantle parts.

Worst service ever, by the worst company ever - such cheaters should not be able to conduct business anywhere!

We were in a very dire situation, without heating and hot water for a number of days, and getting very desperate on a Saturday evening. I called this company and they were able to send an engineer over within 1 hour. He restored the heating and hot water temporarily and explained thoroughly what had to be done to fix the issue permanently, what parts needed to be procured and what the approximate cost could be. On Monday the engineer returned with the parts and did all the work and power flushing required for the installation of the new parts. We are warm again and able to wash ourselves, we couldn’t have been happier with the service and the politeness of this service provider!

God I wish I read some reviews beforehand. These guys are a total scam and I plan to take further action against them. I literally had to call the police to get the guy to take my payment and get out of my house or I think he'd still be blabbing on nonsensically to try and stall.

If anyone reading this has a boiler issue, no hot water, or some other emergency and you need someone right away, KEEP LOOKING until you find someone reliable and trustworthy because these guys are not that! They will bleed your wallet (and your water tank) dry and your £150 fix it job turns into a £2,500 nightmare. I have since found the £877.69 + VAT in parts quoted actually retail for about £210, including VAT. The engineer then had the audacity to tack on £49 in parking and £30 in congestion zone charges. I have no bloody clue where he parked as he sat in van the whole time and I don't live in the congestion zone. Their ADDRESS is in the congestion zone. Bottom line, best advice you'll ever get for a boiler repair is to look elsewhere.

BEWARE, please, please avoid. These are the worst kind of 'tradesman' and utterly dishonest. No idea on being polite or treating people with respect. Take your money upfront and disappear. Then offer you time slots that are not possible and pretend the customer is at fault. THEY WILL cheat you and you will end up many £££ poorer - and still with a broken boiler. They offer a discount for 5* reviews - beware. I genuinely worry for vulnerable people they encounter. Steven Morris is not just an 'engineer' - he is the company director and works with his call centre stooge 'Simon', who is phenomenally rude and difficult. They will not refund any money even if they don't carry out the work and charge unreal rates for parts and collection - just google the part before you agree to anything and realise how cheap it is. I made a mistake here trusting them and I will pay for it - I hope to save you from it. Have reported to trading standards, action fraud and opened a small claims against them. If I can save one other family from them....

Don't trust the rating: the company offers a discount after you add a 5 star review.

The service was rapid and professional though, but seemed very expensive. I don't have good benchmarks, so to state the facts it was £75 per hour and ended up costing us £2k to fix a boiler.

With very satisfied with our engineer today, very capable, very knowledgeable explained everything very well and we were very pleased with the result. Thank you very much.

Absolutely horrible service. They fully misdiagnosed my boiler issue and promised us a refund, when we had another gas registered engineer come and show the correct works carried out. Once that was done, they refused to issue the refund. They said 3 parts were needed and were quoting over 1200 for them. These were not the parts needed, and when we went online, we saw they were marking up 3x. Do not use this service.

I booked Boiler Repairs R Us for the people I work for as they had an issue with their boiler. The service received was absolutely awful, they diagnosed the problems incorrectly, spent time playing with the dog and then charged for this as additional time spent at the property, and quoted an obscene price. We were promised a refund upon proof of what the actual issue with the boiler was which we provided and they still refused to refund. Use at your own risk!