ZARA HOME

Like other customers I received terrible service when returning an item. I had the receipt but my bank had replaced my card and they tried to say it had to be the same card or a gift voucher would be issued. This is a complete lie. Management can process in these instances, my partner works for another branch and confirmed this.

We returned some of our items which we bought in Westfield branch , the cashier instead of transferring, gave us back too much cash , 5£ note and coins . That was in respectful

This is a message for senior management. Sunday 26 June. Whoever was the manager on the floor please either replace the manager or work on her soft skills. “I don’t have to talk to you now” “I don’t want to hear you” is not what you hired the person for. Total absence of soft skills and after trying to finish my sentence for a few times, I gave up. Total mess up with prices, labels and extra charging. Technical issues are fine (happens), management soft skills are totally lacking. Don’t even want to come near the shop again.

Lovely beautiful perfect quality ❤️🌹❤️🌹❤️🌹. Save money 💸💰💸 and shopping at Great Zara.

Terrible! Bough so many items and pairs for delivery for the same day . I needed urgently I never got the delivery and no one is picking up .
The manager has no social skills the way she talks to the clients is a joke .
I called the shop 50 times to chase up the delivery no one is answering the phone …
“Nice “costumer service!

This shop doesn’t open at promises time. Staff running back and forth with some stock in trolleys at 10:05. Three employees saw a couple of customers outside the shop getting wet under this morning’s drizzle and no one even came to the door to explain when the shop would be open and what on earth was going on.
Not coming back.

Everyone & the store manager smiling, to feel at home!

Took close to 2 months to return poor quality bedding which had failed within weeks. After much back and forth with canned robotic responses I eventually managed to arrange the pickup.

Following this it has taken another couple of months to receive the refund. Weeks after they said they'd processed it, they informed me it had failed and they'd need to do a bank transfer. Another few weeks went by and once again they informed me it had failed.

Genuinely one of the worst Customer Experiences I've ever had, just abhorrent and lacking any operational planning on their end. They need to fire their Directors and bring in people with real experience.

I will not be using Zara Home again in the future, and declined their hilarious £10 gift card offer.

Avoid them at all costs, buy literally anywhere else. Unless you want poor quality products, and the a 4 month wait for your refund, if so - go right ahead!