Robert Dyas Sutton

Bought a soup maker prior to the pandemic. It broke. They replaced it. Then it broke again. I emailed HO asking where I could send it given the pandemic and my health issues - I shielded. Go into the store. That was the only option! I am appalled that they think this is acceptable at this moment in time. Utterly bizarre.

I phoned up the store enquiring about some headphones i wanted for my gym in store and keiran was very helpful with advising me about a great pair of headphones, perfect quality.

Had the best customer service this morning and also Black Fridays deals possible from this branch with the capable and efficient assistance of Kieran and Ms Diana. Super!!!!

Great store.

Was served by the store manager Diana. She was helpful, attentive and knowledgeable, did not do the hard sale. Asked about budget and our needs.
Another customer had accidentally knocked a display flying. Diana was there in a flash and ensured customer was okay and was prompt in ensuring all products removed and tidied.
Positive experience

I needed to buy a desk fan at Robert Dyas in Sutton on Monday 12 July. Spencer, the staff member, was very helpful and asked if I needed help. He showed me the fans, answered my questions and when I had selected a suitable fan, offered to carry it to the till for me. He was very obliging and friendly throughout the transaction, and I really appreciated his helpful attitude and assistance. He showed me the discounted products on display at the till, and I bought a sink unblocker for the bathroom, which is always worth having. Thank you to Spencer for all your help. You’re an asset to Robert Dyas in Sutton.

I needed a selection of batteries and Dyas had the selection I needed, and at a favourable price. The store is nicely laid out and I had a browse through the sale items at the back. Some great bargains there

Visited the Sutton store today with my elderly mum and Diana helped us. My mother is hard of hearing but Diana was patient, helpful and polite. Just wanted to say a big thank you for your help.