Robert Dyas Witney

We called here to buy some appliances for our new kitchen, We had only been inside the shop about a minute when we were approached by a very rude (Irish accented) supervisor, who berated my heavily pregnant wife for not wearing a mask in the shop. When she asked him why he was not wearing one himself, he replied that he is a supervisor and does not have to. My wife then asked him to move further away so that we could leave the shop, he refused and stood less than a meter away from her in the narrow aisle, insisting that there was enough room for her to pass.
We squeezed past him and left, with him following and still berating my wife all the way to the exit.
We then went to the Argos in Sainsbury's and spent the £475 we had intended spending here.

Wanderful store, it is nice to have the opportunity to seeing had the product before you buying. Not like ordering online and product don't meeting your satisfaction .

The lady shopstaff cannot do enough for you, they are great front of house ambassadors.
But, the Irish guy needs to go on a customer service refresher course. He is almost rude when you ask him anything, his attitude is awful ....he will loose you business.

Firstly, before I start my own review. To ‘David F’ below ... I am afraid it’s YOU who has inadequate knowledge of consumer rights and trading standards. Without a receipt as proof of purchase a retailer is obligated to do nothing. The fact that the store manager has used his discretion to give you the opportunity to produce and bank statement (not usually considered proof of purchase) undermines your argument that he was unhelpful. You clearly have just not got your own way and are lashing from behind your keyboard. Well done.

On to my own experience ... first rate. I use several Robert Dyas stores on a regular basis as I travel with my job so don’t really have a ‘local’ branch. The Witney branch has always been one of my favourites since I first used it approx 2 years ago. Staff are very knowledgeable and always keen to help. The shop is very aesthetically pleasing. Neat, tidy and well merchandised. The management team (names escape me but an Irish gentleman and younger girl) are superb. Always visible on the shop floor and approachable for both customers and their own staff.

As others have reported the manager in this store is very unhelpful and has inadequate knowledge of consumer rights. He refused to replace a faulty item - a pair of gloves which, once opened, turned out to both be left-handed - without a receipt. Instead he instructed me to come back with a card statement. Even when I showed him the relevant consumer rights regulations on the Which website, he still refused, referring me to their own T&Cs notice in the shop.

Went in today (18th July 2021) and Sue was amazingly helpful. I got what I was looking for and she even recommended a deal they had going, two air fresheners for one. Amazing service and such friendly staff.

Went into today and had a wonderful experience! Lovely lady named Sue had excellent product knowledge and was very helpful, got exactly what I wanted! Will definitely go back again 😊

Great service from the staff there this week. Very happy with the quality, also find their social distances measures they have in place are excellent. Always Shop local!