Homebase - London Streatham Vale (including Bathstore)

The worse customer service experience. I had a click and collect order that should've been ready within an hour. I got there and made to wait 30 minutes for 2 paint pots that were available 2 aisles down from where I was waiting! The employees had time for a nice chin-wag between themselves though. Grabbed what I needed myself and did the job for them. One of the employees even suggested that I pay for the paint pots I grabbed and get a refund for the same ones ordered as I stood at the till! Really? And wait 5 working days for my account to be credited? Waste of my time.

Amazing service by Julio Brazilian guy and Christina who went above and beyond to ensure that they found the wood that I needed as the store was showing 18. However they were located in the incorrect place. Thank you guys for exquisite service and attention to detail, it was really appreciated..

Cheapest Xmas trees in town. I bought an 8 foot one for £47! Great quality too, beautiful and even tree.

There are a couple of reviews just below that I wish I had seen before I tried to click and collect from this store. The item was in stock at every other London store, so should have been quick and easy to shuttle it to their other store. Well, it may have been but they do not notify me when the item is ready, plus they don't answer the store phone, ever. So, 2-3 times I called Homebase main number for updates. Then finally I got a text updating me about 48 hours later. And this came at 4.30pm with a 6pm closing time. I live quite far, I cycled hard as I could but arrived maybe 6.05. A manager at the door refused to get my item, even tho I didn't need to come in, I had already paid, I had my ID and receipt, I was not insistent, I just asked for little favour. No flexibility.
And now, the reason I am writing this now is because suddenly today, on google and homebase the opening hours have changed to 7pm on thurs which is an insult because I would have been on time.
And I say all this as a secret fan of Homebase. I like to buy there instead of online or no-browsing catalogue shops. Sadly, it's rare that Homebase outdo competitors these days (whether on price, stock, hours, convenience).

It would have got five as I often can get what I need, but not a broom in sight. Was absolutely heartbreaking. Bought a dustpan and brush, but just not what I needed. Got a great Christmas tree though!

good and beautiful Christmas decoration items, average prices in general, I didn't find some garden products I was looking for, like stones and grasses (I only found one type of each that wasn't what I was looking for)

Lots of DIY stuff, although their stock seems a bit hit-and-miss in terms of what you would expect a DIY shop to have. We were looking for a bidet attachment for a toilet for my elderly mother-in-law, but the French guy in the bathroom department wasn't very friendly or helpful.

Terrible old lady works there. Trying to hire Rug Doctor, website said I need Photo ID only. She didn’t accept it because it was on address outside London, gave her passport. Still no good. Provide her with digital copy of tenant agreement, payslip, bank statement. Still wasn’t happy. She didn’t hire me the rug cleaner. Demanded paper copy of utility bill. Time waster.