The Jephson Hotel

Booked a one night stay to break a journey and visit a favorite restaurant close by. Elma for those that are interested. To be fair the hotel came up as one of the cheapest in the area so we ignored the bad reviews and booked it. Easy to find, easy free parking and a clean, professional reception that had us in the room in no time. To be fair the room was small but it had all the facilities we needed for a one night stay and the bed was very comfortable. The en-suite was a good size with a large walk in shower. The buffet breakfast was very tasty, sausages and bacon of a reasonable quality and hats off to the person who made the scrambled eggs, they were great.
All in all a good value hotel that we would use again.

Nice little hotel. Our room looked like it had been refurbished recently, the bathroom with was really good. Slightly disappointed the restaurant wasn't available because of a wedding, perhaps we could have been told this at the time of booking as we had planned to have our evening meal in the hotel.
We had to ring reception at 0130 because of the noise from the TV in the adjacent room. While this was dealt with promptly I'd have thought at 0130 the guest would have been asked to turn the TV off rather than down. As it was the noise continued to 0230 at a lower volume.

Whilst the room itself was absolutely average, the bizarre blue lighting in the hallways means you can't see where you're going. Add to that the fact the kitchen extract duct is directly outside the window meaning your room is 30C+ until they finally shut it off at 9.30pm, not that you'd stay in your room anyway because the noise is deafening meaning you can't hear anything or anyone. The signage directing you to your room is absent (or invisible due to the lighting) so expect a good walk round. The directions I was given at check-in consisted entirely of "go up the stairs", with the person admitting they didn't know where the room was. And for a budget hotel, it's not exactly cheap. Stay elsewhere, have a better time.

Great hotel in a lovely quiet location with free parking. Good size well appointed very clean room. Helpful friendly staff. Great Breakfast. What more can you ask for. We have already booked for a return stay.

Stopped here a couple of times and always had a nice quiet and comfortable stay. The hotel is clean, tidy and relatively well kept. The rooms are clean and adequate for a couple of nights stay. Staff are OK here but need to be a little more attentive perhaps especially on the check in desk. About a 15 minute walk into town with a decent amount of parking at the hotel, I'd definitely stay here again.

Nice enough but I think the AA 3 star rating is quite optimistic. Door handles on main and rear entrances felt sticky/tacky which is not a great first impression. Very limited shelter from the weather at front and rear entrances, which are also the designated smoking points. Wheelchair users should note that access is only via the rear carpark (which has a different postcode to hotel) and this is not obvious or signposted from main entrance. The fully glazed doors are also quite heavy and open outwards. No outdoor seating or other covered areas. Main inside areas were spacious and clean but reception desk is not obvious from main entrance as it's toward the rear of the ground floor, down some steps and obscured by a wall. Staff were very helpful and in good spirits and the restaurant's 'Oberfuhrer' was curt but softened after a while. Room was clean and tidy with blackout curtains, good lighting, plenty of sockets and USB by the bed. Double bed was made up from two singles and had an uncomfortable ridge down the centre. Luke warm water from aerated bathroom tap and shower was less than impressive, poor pressure and never really got hot. Evening meal was fine but breakfast was unimpressive. A good selection of cereals, pastries, juice, teas and coffees but cooked food was barely warm, not hot. The lone server struggled to keep up and several items were in short supply. One exterior fire exit was completely blocked by a parked car from Saturday afternoon until Sunday morning but as there is no record kept of guest vehicles no action was taken. As a final note, the strange offer of ice lollies for sale in the gents toilets failed to whet my appetite, but each to their own.

Lovely hotel, the receptionist was very kind and welcoming.
The breakfast, was ok, well its Britain, i did not come here for the food.

On arrival the hotel looked really nice and on entering the reception area was welcoming. The dining room and relaxing area were all lovely. However on entering the corridors to the bedrooms it was clear that the hotel was showing signs of aging and maintenance needed. The corridors had a drainage smell about them which was unpleasant. The room was nice however ours was very cold and the radiator wasn't working. We did report it to reception and they got somebody to the room and rectified the fault immediately. We were told at reception that there was an offer on that evening of a curry and a drink for £15 or bar snacks. On asking for a menu for bar snacks we were rudely informed by the dining room member of staff that they didn't do bar snacks and what did i want? i asked for a menu and was informed that was all that was available, no bar snacks and i could pick something off that as that was all that was available. We were not offered curry or a drink even. She never returned to take an order. we spent a lot of money in the bar that evening and ate peanuts and crisps.
On arriving for breakfast we were coldy welcomed by a member of staff who took our room number and didn't even say help yourself to any table and here is the breakfast area. She just left us to our own devices. Two members of staff, miserable, unhelpful and quite clearly did not take pleasure or enjoy their job.